Welcome Message
Welcome Message
π Greet callers with your brand name, maintaining professionalism. Place your callers on hold efficiently, enabling staff to manage multiple calls. Integration with extension dialling optimises routing, reducing reception costs.
Busy Messageβ
Busy Message
βοΈ When you can't quite answer the call during peak times. Offer the choice to leave a message, ensuring a thoughtful and customer-centric approach.
After Hours Messageββ
After Hours Message
π Responds to calls outside regular hours, providing trading hours information. Offers callers options to call back or leave a message, ensuring customer awareness and engagement.
Custom On Hold Musicβββ
Custom On Hold Music
πΆ Enhance caller experience by selecting your own genre of engaging music. Move beyond "elevator" tunes and tailor the on-hold atmosphere to captivate your customers.
On Hold Promotionsβ
On Hold Messages
π’ Inform, educate, and entertain waiting callers with dynamic product/service details. Interspersed with daily news and diverse content for a fresh and engaging on-hold experience.
Dynamic Start Pointβ
Change the first message in your loop
π Exclusive to the Premium or Interactive plans, callers experience a dynamic On Hold audio start point each time they call, enhancing engagement and providing a distinct on-hold experience.
Remote Managementβ
Automated Changes
π Captivate Premium and Interactive plans automate new audio file uploads, saving valuable IT time. Streamlined processes ensure efficient updates without manual intervention.
On Hold Infotainmentββ
Dynamic Content Rotation
π Captivate Connect strategically mixes customer promotions with daily news, sports, finance, and historical facts. Ensures 'prime time' placement of your messages, captivating callers with current and engaging content.
Scheduled Promotionsβ
Scheduled Promotions
π Promote events or specials confidently with automated end-date termination. Ideal for scgeuduled events and seasonal messages like Christmas closure dates, ensuring timely promotions that cease automatically on the specified end date.
System Updatesββ
System Updates
π Enjoy flexibility with Captivate's swift system updates. Respond to awards, new products, or disaster recovery promptlyβchanging promotions within hours, ensuring dynamic and timely communication.
Custom Call Backβ
Custom Call Back
π Reduce caller frustration with a custom option for a call back after a predefined wait time, e.g., 2 minutes. Empowers callers with choice, enhancing customer satisfaction.
Juke Boxββ
Juke Box
π΅ Captivate's Interactive plan allows callers to choose their music genre while waiting. Elevate customer experience with this unique option.
Text A Linkβββ
Text Link Delivery
π± Reduce carbon footprint, and efficiently collect mobile numbers for lead generation. Effortlessly share catalogues, brochures, or new patient forms with callers via automated text links while on hold.
Call Surveyββββ
Mid-Call Survey
π Enhance participation rates with interactive surveys during calls. Captivate offers mid-call surveys, increasing engagement. Post call surveys also available. Results are collated for valuable customer feedback and data analysis.
Business Intelligenceβ
Business Intelligence
π Captivate delivers data on longest wait times, averages, and user-initiated holds. Benchmark your business against industry averages for insightful performance analysis and strategic improvements.
** Can upgrade to Interactive
** Can upgrade to Interactive
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