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CX Plans

Starter

Premium

Interactive

Welcome Message

Welcome Message


🎉 Greet callers with your brand name, maintaining professionalism. Place your callers on hold efficiently, enabling staff to manage multiple calls. Integration with extension dialling optimises routing, reducing reception costs.

✅

✅

✅

Busy Message​

Busy Message

 

☎️ When you can't quite answer the call during peak times. Offer the choice to leave a message, ensuring a thoughtful and customer-centric approach.

✅

✅

✅

After Hours Message​​

After Hours Message


🌙 Responds to calls outside regular hours, providing trading hours information. Offers callers options to call back or leave a message, ensuring customer awareness and engagement.

✅

✅

✅

Custom On Hold Music​​​

Custom On Hold Music

 

🎶 Enhance caller experience by selecting your own genre of engaging music. Move beyond "elevator" tunes and tailor the on-hold atmosphere to captivate your customers.

✅

✅

✅

On Hold Promotions​

On Hold Messages


📢 Inform, educate, and entertain waiting callers with dynamic product/service details. Interspersed with daily news and diverse content for a fresh and engaging on-hold experience.

1*

8*

10*

Dynamic Start Point​

Change the first message in your loop


🔊 Exclusive to the Premium or Interactive plans, callers experience a dynamic On Hold audio start point each time they call, enhancing engagement and providing a distinct on-hold experience.

✅

✅

Remote Management​

Automated Changes

 

🔄 Captivate Premium and Interactive plans automate new audio file uploads, saving valuable IT time. Streamlined processes ensure efficient updates without manual intervention.

✅

✅

On Hold Infotainment​​

Dynamic Content Rotation

 

🌐 Captivate Connect strategically mixes customer promotions with daily news, sports, finance, and historical facts. Ensures 'prime time' placement of your messages, captivating callers with current and engaging content.

Weekly

Daily

Scheduled Promotions​

Scheduled Promotions

 

📅 Promote events or specials confidently with automated end-date termination. Ideal for scgeuduled events and seasonal messages like Christmas closure dates, ensuring timely promotions that cease automatically on the specified end date.

✅

✅

System Updates​​

System Updates

 

🚀 Enjoy flexibility with Captivate's swift system updates. Respond to awards, new products, or disaster recovery promptly—changing promotions within hours, ensuring dynamic and timely communication.

Daily

Daily

Instantly

Custom Call Back​

Custom Call Back

 

📞 Reduce caller frustration with a custom option for a call back after a predefined wait time, e.g., 2 minutes. Empowers callers with choice, enhancing customer satisfaction.

✅

Juke Box​​

Juke Box

 

🎵 Captivate's Interactive plan allows callers to choose their music genre while waiting. Elevate customer experience with this unique option.

✅

Text A Link​​​

Text Link Delivery

 

📱 Reduce carbon footprint, and efficiently collect mobile numbers for lead generation. Effortlessly share catalogues, brochures, or new patient forms with callers via automated text links while on hold.

✅

Call Survey​​​​

Mid-Call Survey

 

📋 Enhance participation rates with interactive surveys during calls. Captivate offers mid-call surveys, increasing engagement. Post call surveys also available. Results are collated for valuable customer feedback and data analysis.

✅

Business Intelligence​

Business Intelligence


📊 Captivate delivers data on longest wait times, averages, and user-initiated holds. Benchmark your business against industry averages for insightful performance analysis and strategic improvements.

✅

Compatible Phone Systems

Compatible Phone Systems

Compatible Phone Systems

Plan Pricing

$70 /mo

Billed Annually

Term 36 months

Terms and Conditions

$110 /mo

Billed Annually

Term 36 months

Terms and Conditions

$200 /mo

Billed Annually

Term 36 months

Terms and Conditions

Production Pricing

Studio

Listen to samples
$350

1 x Welcome
1 x Busy
1 x After Hours

Terms and Conditions
$150

Choose

1 x IVR or
1 x On Hold Promotion

All productions can include backing tracks

Terms and Conditions
$675

Choose any multiple of

IVRs or
On Hold Promotions

All productions can include backing tracks

Terms and Conditions
$1,000

Choose any multiple of

IVRs or
On Hold Promotions

All productions can include backing tracks

Terms and Conditions

Instant

Listen to samples
$120

1 x Welcome
1 x Busy
1 x After Hours

Terms and Conditions
$50

Choose

1 x IVR or
1 x On Hold Promotion

All productions can include backing tracks

Terms and Conditions
$150

Choose any multiple of

IVRs or
On Hold Promotions

All productions can include backing tracks

Terms and Conditions
$250

Choose any multiple of

IVRs or
On Hold Promotions

All productions can include backing tracks

Terms and Conditions

* Terms, Conditions and Notes

  1. On Hold Promotion allowance is an annual number and is reset each calendar year. An On Hold promotion is considered to be 1 short promotion up to 20 seconds long. Changes can be made anytime. Additional recordings are available
  2. On Hold Infotainment is changed at the frequency noted above
  3. Minimum 36 months term billed annually in advance. Early Termination Charges apply and are calculated at 75% of the remaining contract Term fees.
  4. Prices are in AUD and GST exclusive
  5. Studio Productions – Includes script writing, in-house voice artists and studio production. We appreciate complete payment prior to us delivering the final audio production
  6. Instant Productions – Includes script writing, carefully selected AI voice artists and final production. We appreciate complete payment prior to us delivering the final audio production
  7. Prices are limited to a single site installation, additional sites will be billed at $10 per site per month
  8. Prices include up to 100 SMS for Text A Link, additional SMS will be billed at $0.20 per SMS
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Starter Compatible

Premium Compatible

3CX
Access 4 BroadWorks**
Asterisk
Avaya Aura
BroadWorks**
Freeswitch
Genesys Purecloud
Microsoft Teams
NICE CXone
PortSIP
RingCentral
Telstra TIPT**
Vocus IP Tel**
Vodia
Yeastar

** Can upgrade to Interactive

Premium Compatible

3CX
Access 4 BroadWorks**
Asterisk
Avaya Aura
BroadWorks**
Freeswitch
Genesys Purecloud
Microsoft Teams
NICE CXone
PortSIP
RingCentral
Telstra TIPT**
Vocus IP Tel**
Vodia
Yeastar

** Can upgrade to Interactive

Interactive Compatible

BroadWorks
Telstra TIPT
Access 4 BroadWorks
Vocus IP Tel

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Studio Voice Over Artists

Instant Production Voices

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“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

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