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Welcome Message
Welcome Message
🎉 Greet callers with your brand name, maintaining professionalism. Place your callers on hold efficiently, enabling staff to manage multiple calls. Integration with extension dialling optimises routing, reducing reception costs.
Busy Message
Busy Message
☎️ When you can't quite answer the call during peak times. Offer the choice to leave a message, ensuring a thoughtful and customer-centric approach.
After Hours Message
After Hours Message
🌙 Responds to calls outside regular hours, providing trading hours information. Offers callers options to call back or leave a message, ensuring customer awareness and engagement.
Custom On Hold Music
Custom On Hold Music
🎶 Enhance caller experience by selecting your own genre of engaging music. Move beyond "elevator" tunes and tailor the on-hold atmosphere to captivate your customers.
On Hold Message
On Hold Messages
📢 Inform, educate, and entertain waiting callers with dynamic product/service details. Interspersed with daily news and diverse content for a fresh and engaging on-hold experience.
Dynamic Start Point
Change the first message in your loop
🔊 Exclusive to the Premium or Interactive plans, callers experience a dynamic On Hold audio start point each time they call, enhancing engagement and providing a distinct on-hold experience.
Remote Management
Automated Changes
🔄 Captivate Premium and Interactive plans automate new audio file uploads, saving valuable IT time. Streamlined processes ensure efficient updates without manual intervention.
On Hold Infotainment
Dynamic Content Rotation
🌐 Captivate Connect strategically mixes customer promotions with daily news, sports, finance, and historical facts. Ensures 'prime time' placement of your messages, captivating callers with current and engaging content.
Scheduled Promotions
Scheduled Promotions
📅 Promote events or specials confidently with automated end-date termination. Ideal for scgeuduled events and seasonal messages like Christmas closure dates, ensuring timely promotions that cease automatically on the specified end date.
System Updates
System Updates
🚀 Enjoy flexibility with Captivate's swift system updates. Respond to awards, new products, or disaster recovery promptly—changing promotions within hours, ensuring dynamic and timely communication.
Custom Call Back
Custom Call Back
📞 Reduce caller frustration with a custom option for a call back after a predefined wait time, e.g., 2 minutes. Empowers callers with choice, enhancing customer satisfaction.
Juke Box
Juke Box
🎵 Captivate's Interactive plan allows callers to choose their music genre while waiting. Elevate customer experience with this unique option.
Text A Link
Text Link Delivery
📱 Reduce carbon footprint, and efficiently collect mobile numbers for lead generation. Effortlessly share catalogues, brochures, or new patient forms with callers via automated text links while on hold.
Call Survey
Mid-Call Survey
📋 Enhance participation rates with interactive surveys during calls. Captivate offers mid-call surveys, increasing engagement. Post call surveys also available. Results are collated for valuable customer feedback and data analysis.
Business Intelligence
Business Intelligence
📊 Captivate delivers data on longest wait times, averages, and user-initiated holds. Benchmark your business against industry averages for insightful performance analysis and strategic improvements.
Audio Recording*
Audio Recording
🎙️ Professional studio recording of modern scripts, meticulously crafted by professionals using the latest in brand identity technology. Ensure a polished and engaging voice representation for your brand.
* Terms, Conditions and Notes
** Can upgrade to Interactive
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