Dobbie – On Hold Message – June 20, 2024 4:58 pm – Captivate Connect

Skip to content

Login

Login

Login to view this message

A better customer experience – On Hold

All rights reserved

Please enable JavaScript in your browser to complete this form.

Heads up: Your file name needs to be unique at your phone system destination.

If you reuse a name that already exists, the push will silently fail — and your message won’t go live.

There’s no error message, so it's important to get it right the first time.

✅ Use clear, descriptive names like Welcome_Spring or AfterHours_Sale.

Name your audio file 🎧 *

Genesys Prompt names can only contain letters, numbers, and the underscore, and must start with a letter or number.

This is the file name you’ll see on your phone system: — keep an eye out for it!

Update file name?

If you'd like to rename this file before pushing it again, enter a new name here.

Make sure it’s different from any other file at your phone system destination.

Currently this will not update the filename in Genesys, only on this end.

Select language code 🌐 *

Pick the correct language code for this message.

Common examples include: en-au (Australian English), en-us (US English).

Script creation rules for better audio productions

Phone number – prefix with “our phone number is” and do not put spaces in the number eg 0893687500. Full example “Our phone number is 0893687500”
Acronyms – no spaces and all caps eg ABC
Numbers – will be read as cardinal numbers unless you put spaces between each number eg 2400 will be read as “two thousand four hundred” and 2 4 0 0 “two four zero zero”
Email and URL – write it in full with spaces between words eg captivate connect.com or support@captivate connect.com
Date – always write the full date eg 27th of March 2024

Please enable JavaScript in your browser to complete this form.

Clone My Voice - $480

My Own Voice

* one time cost. Your voice can be used for all of your future productions subject to usage terms and conditions.

Instant Voice - $40

Hugh
Natasha
Paul
Savannah

*instant audio file delivery

Instant Voice Samples checkbox

Check this box to see some samples

Instant Voice Samples

Professional Voice Artist - $150*

Oliver
Emma
Greg
Janet
Ray
Darren

*Production time is generally 1-3 days

Professional Voice Artist Samples checkbox

Check this box to see some samples

Professional Voice Artist Samples

Please enable JavaScript in your browser to complete this form.

First Name *

Last Name *

Email *

Access Level *

Creator
Admin

By clicking Create, I confirm that I’m authorised by my organisation to create this user account in the Captivate Kiosk.

You don’t have enough credits to approve this message. Please add more credits to continue

Ordering on the TBS?

We have a Partnership with

Contact your CommsPlus account manager for a TBS SKU

NEC BOM

All are 36 month term

AVAYA BOM COMING SOON

All are 36 month term

Please enable JavaScript in your browser to complete this form.

You are about to connect to an Enterprise account

Enterprise Account to connect to *

Please enable JavaScript in your browser to complete this form.

1Name

2Setup

3Connectivity

Check if they already exist

Do not click on a name in this list. If they already exist, exit this form and go to the Customer you want to connect to the Enterprise.

Name of the New Enterprise Account *

Is this Enterprise a Contact Centre Enterprise? *

Yes
No

*eg Genesys or similar

Can this Enterprise create their own Message Groups? *

Yes
No

Select the Contact Centre Type

OAuth Client ID *

OAuth Client Secret *

Genesys Organisation Region *

Daily Refresh GMT time *

Genesys Language *

Calculate Credits at the Enterprise level? *

Allow this Enterprise to go into negative credits? *

Email of the existing user to link to this New Enterprise *

Please copy and paste to avoid errors

Placing an Order has changed

Select ‘Customers‘ from the menu
Choose an exisiting Customer or create a new one
Find the ‘Place Order’ button on the right

Take a look at the video to see where it is now.

Please enable JavaScript in your browser to complete this form.

Business Trading Name *

First Name *

Last Name *

Email *

Phone Number *

Website *

Voice System *

Industry *

Upload Logo

Drag & Drop Files, Choose Files to Upload

Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞

Impress callers instantly 🤩
Set a professional tone 📊
Boost customer confidence 🤝
Share important info 🕒
Keep callers engaged 🎉

Elevate your phone experience today! 🚀

#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

You can only see information that is allocated to your login. If you are hoping to see more, check in the bottom right corner to see if we are at our desk or send us an email.