Frequently Asked Questions (FAQs)

1. What services does Captivate Connect offer?

We offer phone system message script writing and audio production services. Our offerings include Instant Productions with unlimited script revisions and instant delivery, as well as Premium Productions that include an onboarding session, script consultation with unlimited revisions, and studio audio productions with up to 3 revisions at no additional charge.

2. How do Instant Productions and Premium Productions differ?

Instant Productions allow you to create scripts and audio productions with unlimited revisions and instant delivery. Premium Productions include an onboarding session, script consultation with unlimited revisions, and studio audio productions with up to 3 revisions. Premium Productions also require payment upon delivery of the first audio production.

3. What is the turnaround time for Premium Productions?

We aim to deliver the first draft of the audio within 3 to 5 working days from the final approval of the script.

4. How can I pay for the services?

For Instant Productions, payment is required before downloading the final audio production. Premium Productions require payment upon delivery of the first audio production. All term agreements require payment in advance.

5. How do I request revisions to my script or audio production?

For Instant Productions, revisions are unlimited and delivered instantly. For Premium Productions, you can request up to 3 revisions at no additional charge. To request revisions, simply contact us with your specific changes.

6. Do I own the rights to the scripts and audio productions?

Yes, all production rights belong to the end user.

7. What is your refund policy?

All purchases are final. However, we are committed to working with you on revisions to achieve the best possible result.

8. How do you protect my data?

We store your data on our secure servers and do not share it with any third parties, except for authorised resellers who need access to complete the work for you. We use cookies and tracking technologies for internal analytics only.

9. How can I view, correct, or delete my data?

You have the right to view, correct, or request deletion of your data. To do so, please use the chat inside the Kiosk or email us at support@captivateconnect.com.

10. How can I contact Captivate Connect?

If you have any questions or need further assistance, please use the chat inside the Kiosk or contact us at support@captivateconnect.com.

11. How will I be informed of changes to the Terms of Service or Privacy Policy?

This page will always contain the latest terms of service and privacy policy. It is the user’s responsibility to check for updates and changes regularly.