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Welcome No IVR
youthlab-1738683581    –    Production Approved    –    Last Updated: February 24, 2025 4:33 pm  /      –    VO: Janet    –    Background:

Press 3 Sub-Menu:

The Youth Lab Direct team are currently busy. Pease leave a detailed message including your name and number and we will contact you shortly. Alternately, you can place your order online at www.youthlabdirect.com.au

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Welcome No IVR
youthlab-1738683462    –    Production Approved    –    Last Updated: February 24, 2025 4:32 pm  /      –    VO: Janet    –    Background:

Press 2 Sub-Menu:

Did you know you can easily book your appointment online at www.youthlab.com.au?

If you’d rather speak to us directly, please leave a detailed message including your name and phone number, and one of our friendly team members will give you a call back today.

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Welcome No IVR
youthlab-1738683362    –    Production Approved    –    Last Updated: February 24, 2025 4:32 pm  /      –    VO: Janet    –    Background:

Press 1 Sub-Menu:

All our team members are assisting other clients at the moment. Please hold the line and we’ll be with you shortly.

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Welcome No IVR
youthlab-1732015227    –    Production Approved    –    Last Updated: December 3, 2024 8:49 am  /      –    VO: Emma    –    Background:

Visit us online at www.youthlab.com.au Here you’ll find comprehensive information about all our treatments and pricing, as well as our intuitive online booking system. If you’d rather speak to us directly, please leave a detailed message including your name and phone number, and one of our friendly team members will respond to you within 24hrs.

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Welcome No IVR
youthlabs-1729767604    –    Production Approved    –    Last Updated: November 29, 2024 9:33 am  /      –    VO: Emma    –    Background:

The Youth Lab Direct team is currently busy. Please leave a detailed message, including your name and phone number, and someone from our dedicated customer service team will be in touch shortly. Alternately, you can place your order online at www.youthlabdirect.com.au

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Welcome No IVR
youthlabs-1729765582    –    Production Approved    –    Last Updated: November 29, 2024 9:35 am  /      –    VO: Emma    –    Background:

Your aftercare is important to us. We want to ensure you have all the information you need. You can find all our aftercare treatment guidelines on our website at www.youthlab.com.au.
For urgent concerns please hold the line and one of our friendly team members will be with you shortly.
Otherwise please refer to the post-treatment email we sent you, which includes a link to our website for all our aftercare information.

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Welcome No IVR
youthlabs-1729764868    –    Production Approved    –    Last Updated: November 29, 2024 9:37 am  /      –    VO: Emma    –    Background:

Did you know you can easily book your appointment online at www.youthlab.com.au?
If you’d rather speak to us directly, please leave a detailed message including the treatment you are interested in, your name and phone number, and one of our friendly team members will give you a call back today.

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Welcome With IVR
youthlab – 1749204054    –    Production Approved    –    Last Updated: June 9, 2025 2:09 pm  /      –    VO: Janet    –    Background:

Hello, and thank you for calling YouthLab. We’re delighted to hear from you. To help us assist you more efficiently, please choose from the following options:
Press 1 if your call is about your appointment scheduled for today or if you need information on aftercare for a recent treatment.
Press 2 if you’d like to book a future appointment or are interested in learning more about our treatments.
Press 3 for For Youth Lab memberships and online orders
Press 0 to hear these options again.

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Welcome With IVR
youthlabs-1729764750    –    Production Approved    –    Last Updated: December 3, 2024 8:50 am  /      –    VO: Emma    –    Background:

Hello, and thank you for calling YouthLab. We’re delighted to hear from you. To help us assist you more efficiently, please choose from the following options:

Press 1 if your call is about your appointment scheduled for today.
Press 2 if you’d like to discuss an upcoming appointment or book a future appointment.
Press 3 if you’re interested in learning more about our treatments or further information about our clinics/practitioners.
Press 4 if you need information on aftercare for a recent treatment.
Press 5 for YouthLab Direct enquiries
Press 0 to hear these options again.

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Needs Your Action
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Content Items Selected – On This Day – Motivations – Music Upbeat 15 seconds – Music Easy 15 seconds – Music Jazz 15 seconds – Edit

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Busy Message
youthlab-1732014964    –    Production Approved    –    Last Updated: December 3, 2024 8:51 am  /      –    VO: Emma    –    Background:

All our team members are assisting other clients at the moment. Please hold and we’ll be with you shortly.

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In Progress
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After Hours Message
youthlab – 86    –    Production Approved    –    Last Updated: April 4, 2025 9:43 am  /      –    VO: 5. Emma    –    Background: office    –    Reading Speed💨: 1.05

Thank you for calling Youth Lab. Our team is currently undergoing professional development and are unavailable to take your call. Please visit our website at w w w dot youthlab dot com dot au or leave a message, and we will get back to you as soon as possible.

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After Hours Message
youthlab – 85    –    Production Approved    –    Last Updated: April 4, 2025 9:42 am  /      –    VO: Sophia    –    Background: nature    –    Reading Speed💨: 1.2

Thank you for calling Youth Lab. You’ve reached us outside of our clinic hours. We are open from 9am Monday to Saturday. Please visit our website at w w w dot youthlab dot com dot au for more information, or call us back when we re-open.

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After Hours Message
youthlabs-1729765932    –    Production Approved    –    Last Updated: December 3, 2024 8:51 am  /      –    VO: Emma    –    Background:

Hello, and thank you for calling Youth Lab. You’ve reached us outside our clinic hours. Our opening hours vary by location, and you can find the details on our website at www.youthlab.com.au.
For information about our treatments, pricing, or to book an appointment, please visit our website, which also offers online booking options.
We look forward to assisting you when we reopen.

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Needs Your Action
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Welcome With IVR
youthlab-1738679951    –    Archive    –    Last Updated: June 6, 2025 10:17 am  /      –    VO: Janet    –    Background:

Hello, and thank you for calling YouthLab. We’re delighted to hear from you. To help us assist you more efficiently, please choose from the following options:

Press 1 if your call is about your appointment scheduled for today or if you need information on aftercare for a recent treatment.

Press 2 if you’d like to book a future appointment or are interested in learning more about our treatments.

Press 3 for Youth Lab Direct and product enquiries.

Press 0 to hear these options again.




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Welcome With IVR
youthlab-1738323414    –    Archive    –    Last Updated: January 31, 2025 11:48 am  /      –    VO: Natasha    –    Background: gracious journey    –    Reading Speed💨: 1.0

Welcome to Youth Lab, your Cosmetic Medicine specialists.. Please make a selection from the following four options :
Press 1 if your call is about your appointment scheduled for today.
Press 2 if you’d like to discuss our treatmants and tobook a future appointment.
Press 3 for YouthLab Direct enquiries.
To hear these options again, please press zero.

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1Customer
2Products
3My Details
4Order Summary
5Acceptance

Captivate Connect Order Form

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Based on the industry Cosmetic Medicine and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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You are about to Lodge a Ticket for Youth Lab
My details
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Selected Value: 0
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Welcome Message With No IVR

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Welcome Message With IVR

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List the options the caller will have

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On Hold Messages

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Busy Message

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After Hours Message

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These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This feature is in Beta and might have problems
When would you like the message to play
Would you like the message to stop playing on a particular date
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VO not in the list? Check the box below
Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
Click or drag a file to this area to upload.
Please enable JavaScript in your browser to complete this form.
This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

To edit the email this is going to, head back to Step 1

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It looks like you do not have enough credits to download your Audio Production

You can purchase some below

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1Products
2Payment
1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
Credit Purchase Options
Prices are in AUD and include GST
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Content Items Youth Lab already have selected

- On This Day - Motivations - Music Upbeat 15 seconds - Music Easy 15 seconds - Music Jazz 15 seconds -
Any items listed above will be overwritten once you select 'Submit' below
How I would like my Content Items
Content Samples
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Step 1 of 2

Youth Lab

If multiple Timezones apply to this Customer, choose the location that is most East

Ordering on the Telstra logo TBS?

Thanks to our Partnership with CommsPlus logo

Import a parts list to the NEC or AVAYA vertical on the TBS

Get the right BOM here

Click to download

Click to download

NEC BOM

All are 36 month term

AVAYA BOM COMING SOON

All are 36 month term

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You are about to connect Youth Lab to an Enterprise account
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Do not click on a name in this list. If they already exist, exit this form and go to the Customer you want to connect to the Enterprise.
Please copy and paste to avoid errors

Placing an Order has changed

 

  1. Select ‘Customers‘ from the menu
  2. Choose an exisiting Customer or create a new one
  3. Find the ‘Place Order’ button on the right

 

Take a look at the video to see where it is now.

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Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

You can only see information that is allocated to your login. If you are hoping to see more, check in the bottom right corner to see if we are at our desk or send us an email.