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Welcome No IVR
westernportwater-1733907010    –    Production Approved    –    Last Updated: December 11, 2024 8:50 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Westernport Water has a zero-tolerance policy towards aggressive behaviour. Verbal abuse towards our staff will not be tolerated and may result in your call being terminated.

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Welcome With IVR
westernportwater-1733909044    –    Production Approved    –    Last Updated: December 12, 2024 10:29 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Thanks for calling Westernport Water. So I can direct your call to the appropriate area please make a selection from the following options or if you already know your selection you can key ahead now
To pay your Westernport Water account by credit card press 1
To speak to a member of our customer support team press 2
To report a fault or emergency press 3
To hear these options again press 0

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Welcome With IVR
westernportwater-1733907077    –    Production Approved    –    Last Updated: December 11, 2024 8:51 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Thanks for calling Westernport Water. This call will be recorded for quality and coaching purposes, please inform the customer service representative if you do not wish this to occur. Westernport Water has a zero-tolerance policy towards aggressive behaviour. Verbal abuse towards our staff will not be tolerated and may result in your call being terminated. To direct your call to the appropriate area please make a selection from the following options or if you already know your selection you may key ahead now. To pay your Westernport Water account by credit card press 1 to speak to a member of our customer support team press 2 to report a fault or emergency press 3. To hear these options again please press 0.

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Mixdown Updated 2025-04-28 16:19:46 +1100
On Hold Message
westernportwater-1718633690    –    Production Approved    –    Last Updated: June 17, 2024 2:26 pm  /      –    VO:     –    Background:

WPW12
We know this is a tough time for many of our customers financially and we can help. Speak with our Customer Service team about our financial support programs when you come off hold.

WPW03
Find out if you’re eligible for a concession. Talk to us about concessions and our support programs when you come off hold.

WPW02
Are you fed up with receiving paper bills? Want to go paperless and help the environment? Speak to one of our Customer Support Officers to find out how, or visit our website.

WPW13
Whatever you flush down the toilet, or rinse down the sink, might be out of sight, out of mind for you, but it all ends up in the sewerage system where there are a lot of pipes and pumps.
We’re asking you to stick to the 3 P’s. Toilet paper, pee & poo are the only things to flush down your loo.
For more information check out our website.

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After Hours Message
westernportwater-1733909186    –    Production Approved    –    Last Updated: December 12, 2024 10:29 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Thank you for calling Westernport Water our office hours are from 8:30am to 5:00pm Monday to Friday excluding public holidays additionally our office will be closed on Friday 27th December 2024. Please call again during these times.

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Mixdown Updated 2025-04-28 16:19:46 +1100

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Based on the industry and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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Welcome Message With No IVR

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Welcome Message With IVR

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List the options the caller will have

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On Hold Messages

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Busy Message

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After Hours Message

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These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This feature is in Beta and might have problems
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Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
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This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

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Westernport Water

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  1. Select ‘Customers‘ from the menu
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