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Welcome No IVR
suncoaort-1728389210    –    Production Approved    –    Last Updated: October 8, 2024 12:33 pm  /      –    VO: 6. Janet    –    Background:

Thank you for calling Sunshine Coast Orthopaedic Group. Please hold and one of our friendly staff will be with you shortly.

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On Hold Message
suncoaort-1727959044    –    Production Approved    –    Last Updated: October 8, 2024 1:13 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

MOH_01
VO: Oliver
Sunshine Coast Orthopaedic Group are an experienced team of Orthopaedic Surgeons dedicated to providing excellence in patient care and delivering the highest standards of surgical practice. We specialise in prevention, treatment and rehabilitation using the latest techniques and technology. We offer a comprehensive orthopaedic service including joint replacement for hip, knee and shoulder, treatment of sports injuries, arthroscopic surgery, as well as non-operative options, all with a highly individualized approach. Our surgeons work closely with highly trained Nurse Practitioners, Physiotherapists and other allied health professionals to ensure your optimal care and get you back to doing what you love most.

MOH_02
VO: Janet
Are you a new patient to the practice and has your doctor recently sent through a referral? Each of our surgeons or physicians triage referrals directly so patients are seen in the appropriate time frame. New patients will be contacted within 2 business days of receiving a referral and an appointment will be made at a mutually convenient time.

MOH_03
VO: Oliver
Sunshine Coast Orthopaedic Group is conveniently located at two locations in Birtinya…. Sunshine Coast University Private Hospital AND Vitality Village. You can also find us at the Noosa Civic Medihub on Eenie Creek Road, Noosaville.

MOH_04
VO: Janet
Sunshine Coast Orthopaedic Group is proud to sponsor the Sporting Chance Foundation. This initiative helps aspiring Indigenous athletes recover from sporting injuries, providing them with the right treatment to keep them on the path to success.

MOH_05
VO: Oliver
Did you know that Sunshine Coast Orthopaedic Group work very closely with the Fortius Allied Health team of physiotherapists, exercise physiologists and other allied health practitioners to ensure our patients receive optimal care and the best outcomes using a highly individualised approach. Please ask our friendly staff for more information or contact Fortius Allied Health on 5413 5202 during office hours.

MOH_06
VO: Janet
Sunshine Coast Orthopaedic Group offers care to WorkCover patients. If you are a workcover patient who is new to our practice, a referral is required prior to making an appointment. Once a referral is received, please allow 2 business days for our rooms to contact you with further information.

MOH_07
VO: Oliver
Sometimes patients may wait on hold longer than normal due to busy clinics or extended patient queries. We are always glad to provide our patients with the information and expertise they need and sometimes these conversations take time. We look forward to giving you the time you need when our team takes your call shortly. Thank you for continuing to hold.

MOH_08
VO: Janet
Have you seen our website? Go to www. S C OrthoGroup.com.au to learn more about what we offer, to meet our fabulous team, or to make an online enquiry. You can also find us on social media. Follow us on Facebook, Instagram or LinkedIn to be the first to hear about new services, updates or events that may interest you.

MOH_09_XMAS2024
CHRISTMAS (December message)
Our rooms will be closed from 23rd December and reopen on Monday 6th January to give our staff and surgeons a well-earned Christmas break. Rest assured, for urgent matters, we will have surgeons and skeleton staff working behind the scenes to triage referrals and ensure your journey to recovery happens in the appropriate time frame. From everyone at Sunshine Coast Orthopaedic Group, we extend our warmest wishes to you for a wonderful Christmas and a very Happy New Year.

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Busy Message
suncoaort-1730282944    –    Production Approved    –    Last Updated: October 30, 2024 10:12 am  /      –    VO: Natasha    –    Background: office    –    Reading Speed💨: 1.0

Unfortunately everyone is still on the phone talking to other patients. We recognise that you have been waiting on hold a long time and apologise for the delay. Please hang up and give us a call again a little later when we hope to be able to attend to your call promptly.

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After Hours Message
suncoaort-1741086476    –    In Production    –    Last Updated: March 4, 2025 11:08 am  /      –    VO: Dave    –    Background:

Thank you for calling Sunshine Coast Orthopaedic Group. Due to Tropical Cyclone Alfred, our clinic is currently closed, as the safety of our patients and staff is our top priority.

We will reopen on Monday, March the 10th from 8.30am. If your matter is urgent, please seek medical attention at your nearest hospital or contact emergency services.

For non-urgent inquiries, you can email us at reception@scorthogroup.com.au, and we will respond as soon as we can.

We appreciate your understanding and look forward to assisting you soon.


After Hours Message
suncoaort-1741087647    –    Production Approved    –    Last Updated: March 4, 2025 11:39 am  /      –    VO: Isaac    –    Background: silent    –    Reading Speed💨: 1.12

Thank you for calling Sunshine Coast Orthopaedic Group. Due to Tropical Cyclone Alfred, our clinic is currently closed, as the safety of our patients and staff is our top priority. We will reopen on Monday, March the 10th from 8.30am. If your matter is urgent, please seek medical attention at your nearest hospital or contact emergency services. For non-urgent inquiries, you can email us at reception at S C ortho group.com.au, and we will respond as soon as we can. We appreciate your understanding and look forward to assisting you soon.

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After Hours Message
suncoaort-1728389254    –    Production Approved    –    Last Updated: October 8, 2024 12:33 pm  /      –    VO: 6. Janet    –    Background:

PUBLIC HOLIDAY/AFTER HOURS:
Thank you for calling Sunshine Coast Orthopaedic Group. Unfortunately, you have contacted us outside our normal business hours. Please call back between 8.30am and 4.30pm Monday through Friday, excepting public holidays, and one of our friendly staff will be able to assist you.

STAFF TRAINING (ad hoc):
Thank you for calling Sunshine Coast Orthopaedic Group. Our office is currently closed for staff training so that we can continually improve the service we offer and increase the skills of our staff. If you are calling for your fasting and admission details for an upcoming surgery, these details are confirmed one day prior to your scheduled surgery date. We thank you for your call and look forward to speaking with you on the next business day.

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Busy Message
suncoaort-1729155505    –    Archive    –    Last Updated: October 30, 2024 10:10 am  /      –    VO: Natasha    –    Background: office    –    Reading Speed💨: 1.0

Sounds like everyone is on the phone talking to other patients, we recognise that you have been waiting on hold a long time. Please hang up and give us a call again a little later when we hope be able to attend to your call promptly.

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After Hours Message
suncoaort-1734692525    –    Archive    –    Last Updated: March 4, 2025 11:46 am  /      –    VO: Oliver    –    Background:

Thank you for calling Sunshine Coast Orthopaedic Group. Our rooms are currently closed for the Christmas – New Year break and will reopen on January 6th at 8:30 AM. If your call is urgent, please hang up and dial 000 or attend your local GP practice or emergency department.
If you have been referred to us, please note that urgent referrals will continue to be triaged during this Christmas closure. All non-urgent referrals will be reviewed by our doctors once we return after January 6th. Post operative and acute injury clinics are still running on site with a smaller team, so if you have an appointment scheduled, please attend as planned—you’ll get a reminder text 1-2 days prior.

Our team wish you a wonderful holiday season and we look forward to seeing you in 2025!

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