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Welcome With IVR
showcasejewellers-1726665346    –    Production Approved    –    Last Updated: September 25, 2024 10:00 am  /      –    VO: Janet    –    Background:

Welcome to Showcase Jewellers, where every piece tells a story. Please make a selection from the following 4 options. If you’re interested in our exquisite merchandise, press 1. For enquiries related to marketing, press 2. For accounts, press 3. To connect with our reception, press 4.

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On Hold Message
showcasejewellers-1726666036    –    Production Approved    –    Last Updated: September 25, 2024 11:25 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 1
VO: Janet
Draped in the charm of 1981, Showcase Jewellers, a band of independent jewellers, came together to amplify their buying power. Today, it’s not just about buying; it’s about training, marketing, and a vast supplier base, both local and international.

Message 2
VO: Greg
UPBEAT – PLAY NOW to January 1st 2025
Open your diary and cross out January 29 to 31st for the exciting Showcase Jewellers Group conference in Melbourne. Full of learning and fun – expect to make new friends and share experiences with other members.

Message 3
VO: Greg
UPBEAT – Play 1 March 2025 to 1st August 2025
It’s time to reserve your place at the Showcase Jewellers Group conference! Being held in Sydney from the 20th to the 23rd of August 2025, expect to learn a lot, make new friends, and share experiences while having fun! Book now.

Message 4
VO: Greg (Santa Voice)
Play 1 Dec 2024 to 31 December 2024
Ho ho Ho! We would like to wish all our members and suppliers a very Merry Xmas and a safe and prosperous new year, Our office will close at 2:00pm on Tuesday December 24th and reopen on Thursday January 2nd 2025.

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Busy Message
showcasejewellers-1726665585    –    Production Approved    –    Last Updated: September 25, 2024 10:34 am  /      –    VO: 6. Janet    –    Background:

Our team are currently on other calls, rather than leaving you on hold, please leave a message and we will call you back as soon as a line comes free.

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After Hours Message
showcasejewellers-1727256874    –    Production Approved    –    Last Updated: September 25, 2024 10:36 am  /      –    VO: 7. Greg    –    Background:

Christmas After-Hours Message

SANTA: “Thanks for calling Showcase Jewellers Group. Our office is closed for the Christmas break, reopening on Thursday January 2nd 2025. We look forward to hearing from you then.”

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After Hours Message
showcasejewellers-1726665765    –    Production Approved    –    Last Updated: September 27, 2024 8:01 am  /      –    VO: Janet    –    Background:

Thank you for calling Showcase Jewellers Group. Our office hours are 9am to 5pm weekdays. Please leave a message with your full phone number and we’ll get back to you on the next business day.

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Based on the industry Retail and other details we know about the business, we recommend the following customer experience package for the phone system.

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