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On Hold Message
sheautgro-1734104254    –    Script to be Approved    –    Last Updated: December 13, 2024 3:40 pm  /      –    VO: Emma    –    Background:

Shepparton Automotive is located at 80 Benalla Road and we are open from 8.30 to 5.30 weekdays and from 8.30 to 1pm on Saturdays. Drop in for a test drive of our range of Mitsubishi, Hyundai or Suzuki vehicles or any of our range of pre-owned vehicles available to drive away today!


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On Hold Message
sheautgro-1734103904    –    Script to be Approved    –    Last Updated: December 13, 2024 3:35 pm  /      –    VO: Oliver    –    Background:

When selecting a new vehicle, theere are many considerations, price is one, features is another, Looks are also very important. Safety is the one that we believe should always be a consideration. Once you have your new vehicle, maintain it using genuine manfacturers parts. These are engineered to meet the exact specs of the original car. Always ask for genuine parts.


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On Hold Message
sheautgro-1734103767    –    Script to be Approved    –    Last Updated: December 13, 2024 3:30 pm  /      –    VO: Oliver    –    Background:

Feel every sense shift into gear with the SONATA N Line. A technologically advanced powerhouse built to turn every drive into a thrill. Book a Test Drive when we get back to your call.


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On Hold Message
sheautgro-1734103370    –    Script to be Approved    –    Last Updated: December 13, 2024 3:26 pm  /      –    VO: Emma    –    Background:

Shepparton Automotive Group provides authorised factory servicing of your new vehicle. Not only do we employ factory trained technicians who use the latest diagnostic tools, we can also carry out software upgrades and any warranty repairs while your car is here. Saving you time.


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On Hold Message
sheautgro-1734103267    –    Script to be Approved    –    Last Updated: December 13, 2024 3:22 pm  /      –    VO: Emma    –    Background:

At Shepparton Automotive Group, you’re not just another customer. You’re part of the family. Currently, all hands are on deck, ensuring every vehicle in our care gets the top-notch service it deserves. So, while you’re waiting, why not imagine the open road in a perfectly tuned machine? We’ll be with you shortly, ready to make that dream a reality.


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Custom
sheautgro-1733840331    –    Production Approved    –    Last Updated: December 11, 2024 5:21 am  /      –    VO: 1. Please choose the best available for me    –    Background:

1. IVR Greeting
“Thank you for calling Shepparton Automotive Group.
Press 1 for Service.
Press 2 for Sales.
Press 3 for Parts.
OR press 4 for all other general enquiries.”

2. Sales IVR Greeting
“Press 1 for Hyundai Sales.
Press 2 for Mitsubishi Sales.
Press 3 for Suzuki Sales
OR press 4 for Used Car Sales.”

3. Business Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. Sorry to keep you waiting. We’re experiencing a higher than normal call volume. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

4. Sales After Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. You’ve called outside Sales hours. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

5. Parts After Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. You’ve called outside Parts hours. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

6. Service After Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. You’ve called outside Service hours. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

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Custom
sheautgro-1733840331    –    Production Approved    –    Last Updated: December 11, 2024 5:21 am  /      –    VO: 1. Please choose the best available for me    –    Background:

1. IVR Greeting
“Thank you for calling Shepparton Automotive Group.
Press 1 for Service.
Press 2 for Sales.
Press 3 for Parts.
OR press 4 for all other general enquiries.”

2. Sales IVR Greeting
“Press 1 for Hyundai Sales.
Press 2 for Mitsubishi Sales.
Press 3 for Suzuki Sales
OR press 4 for Used Car Sales.”

3. Business Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. Sorry to keep you waiting. We’re experiencing a higher than normal call volume. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

4. Sales After Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. You’ve called outside Sales hours. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

5. Parts After Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. You’ve called outside Parts hours. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

6. Service After Hours VM Greeting
“Thank you for calling Shepparton Automotive Group. You’ve called outside Service hours. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

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Based on the industry Automotive and other details we know about the business, we recommend the following customer experience package for the phone system.

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Shepparton Automotive Group

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