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Welcome No IVR
ssepagptyltd-1719563231    –    Production Approved    –    Last Updated: July 1, 2024 2:56 pm  /      –    VO:     –    Background:

Thank you for choosing Sarah’s Place. Discover our range of stunning curtains and blinds for your space.

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Content Items Selected Edit

Mixdown

File is here but cannot be played in the browser due to it being in a Raw Broadworks format: https://portal.captivateconnect.com/wp-content/uploads/customermixdowns/18446/18446-3531746029764.al
Mixdown Updated 2025-04-30 16:16:07 +0800
On Hold Message
ssepagptyltd-1719563705    –    Production Approved    –    Last Updated: July 1, 2024 2:59 pm  /      –    VO:     –    Background:

Oliver
1. “At Sarah’s Place, we specialise in creating fabulous finishes for your windows. Our free design service ensures your rooms are not just beautiful, but functional in every way. From blinds to curtains, we’ve got you covered.”

GREG
2. “Looking for the perfect fabric for your soft furnishings? Sarah’s Place is your go-to. Our trusted, top-quality manufacturers are ready to bring your vision to life. And remember, fabulous finishes are our speciality.”

Oliver
3. “Sarah’s Place is not just about selling curtains and blinds. We’re about transforming your room. Our expert curtain makers are perfectionists, understanding the art and science of creating stunning yet practical window treatments.”

GREG
4. “Choosing the right window treatments can be tricky, but at Sarah’s Place, we make it seamless and smooth. From design to delivery, we ensure every detail is right. And remember, our curtains and blinds do more than just look beautiful, they provide privacy, warmth, and the perfect amount of light or shade.”

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Needs Your Action
In Progress
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Busy Message
ssepagptyltd-1719563394    –    Production Approved    –    Last Updated: July 1, 2024 2:59 pm  /      –    VO: Emma    –    Background:

Sounds like everyone is on the phone talking to other customers, rather than leaving you on hold, please leave a message and we will call you back as soon as a line comes free.

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After Hours Message
ssepagptyltd-1719563456    –    Production Approved    –    Last Updated: July 1, 2024 2:59 pm  /      –    VO: Emma    –    Background:

“You’ve reached Sarah’s Place outside of our operating hours which are 9 to 4.30 Monday to Thursday and from 9 to 4 on Fridays.. We’re renowned for our fabulous finishes in the curtains and blinds industry. Do leave a message, and we’ll return your call o0n the next business day.

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Custom
2024 Closure 20 DEC to 6 JAN – – Sarah’s Place    –    Production Approved    –    Last Updated: December 19, 2024 11:15 am  /      –    VO:     –    Background:

Ho ho ho. The team would like to wish you and your family a very Merry Xmas and a healthy and prosperous New Year. We will close for the holidays on Friday the 20th of December, reopening on Monday the 6th of January 2025.

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Custom
2024 Closure 20 DEC to 6 JAN – – Sarah’s Place    –    Production Approved    –    Last Updated: December 19, 2024 11:15 am  /      –    VO:     –    Background:

Ho ho ho. The team would like to wish you and your family a very Merry Xmas and a healthy and prosperous New Year. We will close for the holidays on Friday the 20th of December, reopening on Monday the 6th of January 2025.

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Sarahs Place Call Flow by mark horwood

How it works

Recent links sent to your callers

CampaignSent To
Needs Your Action
In Progress
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Create a new user
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1Customer
2Products
3My Details
4Order Summary
5Acceptance

Captivate Connect Order Form

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Based on the industry Curtains and blinds and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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You are about to Lodge a Ticket for Sarah's Place
My details
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Selected Value: 0
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Welcome Message With No IVR

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Welcome Message With IVR

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List the options the caller will have

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On Hold Messages

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Busy Message

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After Hours Message

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These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This feature is in Beta and might have problems
When would you like the message to play
Would you like the message to stop playing on a particular date
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VO not in the list? Check the box below
Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
Click or drag a file to this area to upload.
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This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

To edit the email this is going to, head back to Step 1

Oops....
It looks like you do not have enough credits to download your Audio Production

You can purchase some below

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1Products
2Payment
1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
Credit Purchase Options
Prices are in AUD and include GST
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Content Items Sarah's Place already have selected

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Step 1 of 2

Sarah's Place

If multiple Timezones apply to this Customer, choose the location that is most East

Ordering on the Telstra logo TBS?

Thanks to our Partnership with CommsPlus logo

Import a parts list to the NEC or AVAYA vertical on the TBS

Get the right BOM here

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NEC BOM

All are 36 month term

AVAYA BOM COMING SOON

All are 36 month term

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Placing an Order has changed

 

  1. Select ‘Customers‘ from the menu
  2. Choose an exisiting Customer or create a new one
  3. Find the ‘Place Order’ button on the right

 

Take a look at the video to see where it is now.

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Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

You can only see information that is allocated to your login. If you are hoping to see more, check in the bottom right corner to see if we are at our desk or send us an email.