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Welcome No IVR
redgatewines-1721382722    –    Production Approved    –    Last Updated: August 2, 2024 10:58 am  /      –    VO: Natasha    –    Background: Silence    –    Reading Speed💨: 1.0

Thank you for calling Redgate Wines. Please hold for the next team member.

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Request Change

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Mixdown

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Busy Message
redgatewines-1721382995    –    Production Approved    –    Last Updated: August 2, 2024 10:59 am  /      –    VO: Natasha    –    Background: Office    –    Reading Speed💨: 1.0

Sounds like everyone is on the phone talking to other customers, rather than leaving you on hold, please leave a message and we will call you back as soon as a line comes free.

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After Hours Message
redgatewines-1721383111    –    Production Approved    –    Last Updated: August 2, 2024 11:00 am  /      –    VO: Natasha    –    Background: Nature    –    Reading Speed💨: 1.0

Thanks for calling Redgate Wines. You have called outside trading hours which are ten until four thirty seven days a week, excluding Xmas Day, Good Friday and Anzac Day morning. Please leave a message and we will call you back on the next business day.

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Redgate Wines Call Flow

How it works

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1Customer
2Products
3My Details
4Order Summary
5Acceptance

Captivate Connect Order Form

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Based on the industry HOSPITALITY and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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My details
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Welcome Message With No IVR

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Welcome Message With IVR

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List the options the caller will have

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On Hold Messages

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Busy Message

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After Hours Message

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These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This feature is in Beta and might have problems
When would you like the message to play
Would you like the message to stop playing on a particular date
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VO not in the list? Check the box below
Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
Click or drag a file to this area to upload.
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This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

To edit the email this is going to, head back to Step 1

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It looks like you do not have enough credits to download your Audio Production

You can purchase some below

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1Products
2Payment
1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
Credit Purchase Options
Prices are in AUD and include GST
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Content Items REDGATE WINES already have selected

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How I would like my Content Items
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Step 1 of 2

REDGATE WINES

If multiple Timezones apply to this Customer, choose the location that is most East

Ordering on the Telstra logo TBS?

Thanks to our Partnership with CommsPlus logo

Import a parts list to the NEC or AVAYA vertical on the TBS

Get the right BOM here

Click to download

Click to download

NEC BOM

All are 36 month term

AVAYA BOM COMING SOON

All are 36 month term

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You are about to connect REDGATE WINES to an Enterprise account
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Do not click on a name in this list. If they already exist, exit this form and go to the Customer you want to connect to the Enterprise.
Please copy and paste to avoid errors

Placing an Order has changed

 

  1. Select ‘Customers‘ from the menu
  2. Choose an exisiting Customer or create a new one
  3. Find the ‘Place Order’ button on the right

 

Take a look at the video to see where it is now.

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Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

You can only see information that is allocated to your login. If you are hoping to see more, check in the bottom right corner to see if we are at our desk or send us an email.