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Welcome No IVR
rayshaulage-1733825844    –    Production Approved    –    Last Updated: December 13, 2024 10:55 am  /      –    VO: Emma    –    Background:

Thanks for calling Rays, Stay on the line for expert assistance in haulage, logistics, warehousing, freight and truck and trailer repairs.

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Needs Your Action
In Progress
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Mixdown

On Hold Message
rayshaulage-1733825997    –    Production Approved    –    Last Updated: December 16, 2024 1:39 pm  /      –    VO: Female or Male    –    Background:

1. moh_01

VO: Oliver

Rays Haulage and Logistics operates a reliable fleet of trucks and trailers ranging from five to twelve tonne and semi-trailers – all equipped with front mount and rear mount cranes – meaning we can do what others can’t. .


2. moh_02

VO: Emma

Rays Truck Repairs services and repairs a wide array of trucks, trailers and all your heavy vehicles in the same workmanlike manner you expect from a family business.


3. moh_03

VO: Oliver

Rays Haulage and Logistics has a fleet of modern trucks from 5 to 12 tonnes and semi-trailers, some with three quarter cabs for long freight loads. Relax knowing your load will get to its destination on time.


4. moh_04

VO: Emma

Rays Truck Repairs is a Heavy Vehicle Authorised Inspection Station accredited by the New South Wales Government to provide pink slips and brown slips and defect clearances for your heavy vehicle fleet. We are here when you need us.


5. moh_05

VO: Oliver

Need help in an emergency breakdown? Rays Truck Repairs mechanical services are available for roadside repairs. Or we can provide service or repairs in the evenings as well weekdays, if you need us after hours.


6. moh_06

VO: Emma

Rays Haulage and Rays Logistics are customer service driven businesses offering 24 hours a day, seven day a week assistance. We have been doing this now for 30 years.


7. moh_07

VO: Oliver

Rays Logistics provides warehouse rental and 3PL. Ask for details when we return to your call.




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Needs Your Action
In Progress
Nothing to do
Busy Message
rayshaulage-1734015213    –    Production Approved    –    Last Updated: December 13, 2024 10:56 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Sounds like everyone is on the phone talking to other customers, rather than leaving you on hold, please leave a message and we will call you back as soon as a line comes free.

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Needs Your Action
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Custom
rayshaulage-1734436495    –    Production to be Approved    –    Last Updated: December 18, 2024 10:38 am  /      –    VO: Emma    –    Background:

moh_06
Rays Haulage and Rays Logistics are customer service driven businesses offering 24 hours a day, seven day a week assistance. We have been doing this now for over 30 years.

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Review and Approve

Custom
rayshaulage-1734436403    –    Production to be Approved    –    Last Updated: December 17, 2024 12:37 pm  /      –    VO: Oliver    –    Background:

moh_03
Rays Haulage and Logistics has a fleet of modern trucks from 5 to 25 tonnes, some with three quarter cabs for long freight loads. Our semitrailers can extend to 25 metres for oversize loads. Relax knowing your load will get to its destination on time 24 by 7.

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Custom
rayshaulage-1734436229    –    Production to be Approved    –    Last Updated: December 17, 2024 12:34 pm  /      –    VO: Oliver    –    Background:

moh_01
Rays Haulage and Logistics operates a reliable fleet of trucks and trailers ranging from five to twenty five tonne and semi-trailers. Some of the trailers are extendable to cater for 25 metre loads and oversize loads. Some trucks are three quarter cab for long loads. All are equipped with front mount and rear mount cranes – meaning we can do what others can’t.

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Review and Approve

 
Needs Your Action
 
In Progress
 
Nothing to do
Custom
rayshaulage-1734436495    –    Production to be Approved    –    Last Updated: December 18, 2024 10:38 am  /      –    VO: Emma    –    Background:

moh_06
Rays Haulage and Rays Logistics are customer service driven businesses offering 24 hours a day, seven day a week assistance. We have been doing this now for over 30 years.

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Review and Approve

Custom
rayshaulage-1734436403    –    Production to be Approved    –    Last Updated: December 17, 2024 12:37 pm  /      –    VO: Oliver    –    Background:

moh_03
Rays Haulage and Logistics has a fleet of modern trucks from 5 to 25 tonnes, some with three quarter cabs for long freight loads. Our semitrailers can extend to 25 metres for oversize loads. Relax knowing your load will get to its destination on time 24 by 7.

File 1
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Review and Approve

Custom
rayshaulage-1734436229    –    Production to be Approved    –    Last Updated: December 17, 2024 12:34 pm  /      –    VO: Oliver    –    Background:

moh_01
Rays Haulage and Logistics operates a reliable fleet of trucks and trailers ranging from five to twenty five tonne and semi-trailers. Some of the trailers are extendable to cater for 25 metre loads and oversize loads. Some trucks are three quarter cab for long loads. All are equipped with front mount and rear mount cranes – meaning we can do what others can’t.

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Review and Approve

Rays Haulage Call Flow

How it works

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Create a new user
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1Customer
2Products
3My Details
4Order Summary
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Captivate Connect Order Form

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Based on the industry Freight Services and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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My details
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Welcome Message With No IVR

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Welcome Message With IVR

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List the options the caller will have

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On Hold Messages

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Busy Message

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After Hours Message

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These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This feature is in Beta and might have problems
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VO not in the list? Check the box below
Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

To edit the email this is going to, head back to Step 1

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You can purchase some below

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1Products
2Payment
1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
Credit Purchase Options
Prices are in AUD and include GST
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Step 1 of 2

Rays Haulage

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Thanks to our Partnership with CommsPlus logo

Import a parts list to the NEC or AVAYA vertical on the TBS

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NEC BOM

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AVAYA BOM COMING SOON

All are 36 month term

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Placing an Order has changed

 

  1. Select ‘Customers‘ from the menu
  2. Choose an exisiting Customer or create a new one
  3. Find the ‘Place Order’ button on the right

 

Take a look at the video to see where it is now.

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Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

You can only see information that is allocated to your login. If you are hoping to see more, check in the bottom right corner to see if we are at our desk or send us an email.