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1Customer
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3My Details
4Order Summary
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Captivate Connect Order Form

Based on the industry and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
You are about to Lodge a Ticket for Mercure Launceston
My details
Click or drag a file to this area to upload.
Please add a screenshot, this can speed things up for you
Selected Value: 0

Welcome Message With No IVR

Choose a Brand Tone for the message style

Welcome Message With IVR

Choose a Brand Tone for the message style

List the options the caller will have

On Hold Messages

Choose a Brand Tone for the message style

Busy Message

Choose a Brand Tone for the message style

After Hours Message

Choose a Brand Tone for the message style

These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
This feature is in Beta and might have problems
When would you like the message to play
Would you like the message to stop playing on a particular date
VO not in the list? Check the box below
Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
Click or drag a file to this area to upload.
This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

To edit the email this is going to, head back to Step 1

Oops....
It looks like you do not have enough credits to download your Audio Production

You can purchase some below

1Products
2Payment
1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
Credit Purchase Options
Prices are in AUD and include GST
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Checkboxes
Send your Admin some helpful notes eg "Check the Welcome tab for our new message to approve"
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Content Items Mercure Launceston already have selected

- On This Day - Finance AU -
Any items listed above will be overwritten once you select 'Submit' below
How I would like my Content Items
Content Samples
Step 1 of 2

Mercure Launceston

If multiple Timezones apply to this Customer, choose the location that is most East
Access Level
By clicking Create, I confirm that I’m authorised by my organisation to create this user account in the Captivate Kiosk.

Ordering on the Telstra logo TBS?

Thanks to our Partnership with CommsPlus logo

Import a parts list to the NEC or AVAYA vertical on the TBS

Get the right BOM here

Click to download

Click to download

NEC BOM

All are 36 month term

AVAYA BOM COMING SOON

All are 36 month term

You are about to connect Mercure Launceston to an Enterprise account
Do not click on a name in this list. If they already exist, exit this form and go to the Customer you want to connect to the Enterprise.
Please copy and paste to avoid errors

Placing an Order has changed

 

  1. Select ‘Customers‘ from the menu
  2. Choose an exisiting Customer or create a new one
  3. Find the ‘Place Order’ button on the right

 

Take a look at the video to see where it is now.

Click or drag a file to this area to upload.

Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

You can only see information that is allocated to your login. If you are hoping to see more, check in the bottom right corner to see if we are at our desk or send us an email.