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Welcome With IVR
harrefsupser-1730209121    –    Production Approved    –    Last Updated: October 29, 2024 1:39 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

Thank you for calling Harbour Refuge & Support Services. If you are in immediate danger, please hang up and call Triple Zero. Please listen carefully to the following options.

For admin, donations and general queries, press 1
For Transitional Housing and CEO, press 2.
For the Refuge, press 3.
For Safe at Home, press 4.
For DV Outreach press 5.
To speak to a Child Advocate, press 6.
For financial counselling, press 7.
Or to speak to the program’s manager regarding student’s placement and employment, press 8.

To hear these options again, press star.

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On Hold Message
harrefsupser-1730208616    –    Production Approved    –    Last Updated: October 29, 2024 1:32 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

01

Harbour Refuge & Support Services Inc provides 24-hour crisis accommodation in a high secure refuge, a Safe at Home program, Domestic violence outreach service, Financial Counselling and Transitional housing for women and children escaping family or domestic violence in the South West region of Western Australia.

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harrefsupser-1730208561    –    Production Approved    –    Last Updated: October 29, 2024 1:29 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

02

We provide five streams of assistance within our services:
1) Crisis Accommodation
2) Safe at Home outreach
3) Family and domestic violence outreach service
4) Transitional Accommodation
5) Financial Counselling

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harrefsupser-1730208510    –    Production Approved    –    Last Updated: October 29, 2024 1:29 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

03

Harbour Refuge & Support Services is a community organisation reliant upon support from our Members, donors and corporate sponsors. If you would like more information on how you or your workforce can help, please press 2.

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harrefsupser-1730208411    –    Production Approved    –    Last Updated: October 29, 2024 1:28 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

04

If you are in danger right now, phone the Police on Triple Zero. If the danger is not immediate – you can ask for help or report domestic violence by calling Police on 131 444.

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On Hold Message
harrefsupser-1730208370    –    Production Approved    –    Last Updated: October 29, 2024 1:26 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

05

The Harbour Refuge & Support Services Safe at Home program offers free confidential support for women and children experiencing family and domestic violence to stay in their home, when it is safe to do so. This program assists women who are still living in the family home but have separated from the perpetrator. The Safe at Home team can help make the property secure with a combination of safety planning, case management and security upgrades.

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harrefsupser-1730208297    –    Production Approved    –    Last Updated: October 29, 2024 1:25 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

06

Harbour Refuge & Support Services has nine fully furnished transitional houses which are available from time to time as medium-term crisis housing that provides intensive support to women with children who move from the Refuge’s crisis accommodation into the community.

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On Hold Message
harrefsupser-1730208183    –    Production Approved    –    Last Updated: October 29, 2024 1:24 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

07

The Harbour Refuge & Support Services Domestic Violence Outreach Service offers free and confidential support for women and children experiencing family and domestic violence. Working with local police and the coordinated response service, we assist with FVRO applications, Court support, Safety planning, Links to local service, Assessing risk, Advocacy, and Referrals to specialised counselling.

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harrefsupser-1730206833    –    Production Approved    –    Last Updated: October 29, 2024 1:20 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

08

The Harbour Refuge & Support Services Financial Counselling services offers free, non-judgemental and confidential support to women experiencing family and domestic violence. The service offers unlimited sessions to assist with debt waiver and negotiation, payment plans, budgeting in addition to checking you are receiving all your entitled income and is a registered Work Development Permit Scheme (WDPS) sponsor to assist women who are experiencing difficulty paying fines due to financial hardship.

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Busy Message
harrefsupser-1730209170    –    Production Approved    –    Last Updated: October 29, 2024 1:39 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

VM
Busy or AH

Thank you for calling Harbour Refuge & Support Services. We are attending to other calls at this time. Please leave a message after the tone and we will call you back as soon as we can. If your call is regarding a life threatening emergency, please call Triple Zero or WA Police on 131 444. If you need immediate refuge accommodation , call the Domestic Violence Helpline on 1800 007 339. That number again is 1800 007 339. They are open 24 hours a day to help out.

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