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Mixdown Updated 2025-04-09 17:08:32 +1100
On Hold Message
cremedpra-1717424912    –    Production Approved    –    Last Updated: June 3, 2024 2:38 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

02
MVO: For your convenience, we are open from 7.30 am to 7.00 pm Monday to Thursday, from 7:30AM to 6PM on Fridays and (SFX: clock slowly ticking) we’re also open from 8am to 1 pm on Saturdays. You’ll find us located within the Cremorne Town Centre, near the IGA and there is 2 hours free undercover parking available (SFX: microwave ding, or alarm going off).

FVO: For more information please visit our website, www.cremornemedical.com.au, that’s cremornemedical.com.au.

03
FVO: If you are ringing for test results, we will contact you within 7 days, usually by email, or otherwise post. However in urgent cases we will telephone you immediately.

05
FVO: We work hard to keep waiting times to a minimum, doing our best to contact you via SMS if your Doctor is running late (SFX: mobile notification).

MVO: To help us, please advise our reception staff if you need to discuss more than one matter with the doctor. That way we can schedule enough time for the appointment so you won’t feel rushed and the next patient won’t be kept waiting.

06
FVO: “Don’t wait on the line, book an appointment via our website, www.cremornemedical.com.au (SFX: mouse click) or via the HotDoc app. It’s quicker and easier than ever.”
(high rotation)

07
MVO: If you are experiencing a Medical Emergency please do not wait on hold, hang up now and dial triple ‘0’ for an ambulance.
(high rotation)

10
MVO: When did you last have a skin check? Cremorne Medical Practice offer a comprehensive review of your skin and provide prompt treatment of any cancers identified.
FVO: We have both male and female GPs qualified to complete skin checks, specialised dermatological equipment, and can complete minor procedures at the practice. We also use imaging software to keep a close eye on skin changes and concerns. The technique involves capturing a series of dermoscopic images of moles over a period of time. Please ask reception for more information.

11
FVO: Please be aware that we are not a bulk billing practice. For a list of our fees please visit our website cremornemedical.com.au (SFX: mouse click) or ask our receptionists.

12
MVO: Are you eligible for a free Health check?

If you are between the ages of 45 and 49 and have not previously had a health check you could be eligible for this one-off free government funded check.

FVO: If you are 75 or over you are eligible for an annual government funded health check every 12 months. This is a comprehensive review of your lifestyle, mobility, medication, nutrition and care arrangements to help support you and maintain a healthy lifestyle (SFX: sounds of nature, outdoors, kids playing).

Please ask reception for more information.

13
FVO: We have female and male doctors who are trained in IUD and mirena insertion. If you are interested in either of these contraception options, please make a standard appointment to discuss with your GP.

15
Cremorne Medical Practice is an accredited practice – accreditation recognises a practice’s commitment to patient safety, privacy, quality of care and continuous improvement.
As a practice, we communicate with our patients in a number of ways – telephone, post, SMS and email. In any communication, your privacy is our paramount consideration. We confirm our appointments and send health reminders via SMS.

19
Thank you for calling Cremorne Medical Practice. If you are experiencing cold or flu symptoms, please let us know so we can advise you of our current COVID protocols.

20
Excited to be able to travel again? Our doctors can provide comprehensive travel consultations and can advise you on what vaccinations are required for all destinations. We are a one-stop-shop for all travel vaccination and medication requirements.

21
Tight on time but still need to speak to a Doctor? We offer telehealth appointments, if you have been seen physically in the practice in the last 12 months.

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