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Welcome With IVR
capricornsociety-1715957641    –    Production Approved    –    Last Updated: May 27, 2024 11:41 am  /      –    VO: Emma    –    Background:

IVR #1:
Press 1 for Trade account enquiries.
Press 2 for Capricorn Risk Services
Press 3 for Capricorn Travel
Press 4 for CapEzi Finance or
Hold for all other enquiries

IVR #2:
1. Press 1 to Apply for a New Loan.
2. Press 2 for an Existing Loan Enquiry.

IVR #3:
1. Press 1 for Trade Account Statement Enquiries.
2. Press 2 for All Other Product or Service Enquiries.
3. Press 3 to Make a Payment.
4. Press 4 for Overdue Balance Enquiries.

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Content Items Selected Edit

Mixdown

On Hold Message
capricornsociety-1733746589    –    Production Approved    –    Last Updated: December 10, 2024 1:39 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

Updated State of The Nation Message:
“Capricorn’s State of the Nation is a comprehensive study of the most important issue facing the automotive aftermarket industry today. It provides valuable information, insight and advice designed to help Capricorn Members navigate the skills shortage and its associated challenges. Check it out online today by visiting cap dot co op forward slash S O N”

1. Mixdown File with Christmas Holiday Message (Dec 23-Jan 3, position #1, ‘moh_mixdown_Capricorn Society_XMAS2024.wav’)
“During the holiday season, our member service teams will be working at reduced capacity and will be available from 6:15am – 3pm each day (AWST) via our free call numbers 1800 327 437 for Australia and 0800 401 444 for New Zealand. We wish you a very Happy Holiday season and a peaceful and prosperous New Year”

2. Mixdown File after Christmas (from Jan 3 to February, ‘moh_mixdown_Capricorn Society_Jan2025.wav’)

3. Mixdown File with SwiftStatement message (from February 2025, ‘moh_mixdown_Capricorn Society_Feb2025.wav’)
“Save time and money with SwiftStatement by Spenda, designed to simplify the way Members manage, match and reconcile invoices syncing with XERO or MYOB accounting systems. Contact your area manager for details.”

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On Hold Message
capricornsociety-1724063839    –    Production Approved    –    Last Updated: August 19, 2024 10:38 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 01
Office Moved
Female (Emma)

We’re excited to share that we’ve moved to our new Head Office at Westralia Square. You can now find us at Level 19, 141 St. Georges Terrace, Perth. Rest assured, there will be no service disruptions during this transition. We look forward to welcoming you to our new location.

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On Hold Message
capricornsociety-1724063788    –    Production Approved    –    Last Updated: August 19, 2024 10:37 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 02
myCAP online payments (moved to the first message in the queue before 22 Dec after 1 January 2024)
Emma

Did you know that you can now manage the payment of your Trade Account online via myCAP?

This includes setting up a new direct debit, changing the payment details for an existing direct debit and making one-off card payments.
This means that you now have the freedom to manage your Trade Account payments on your own terms, 24 hours a day, 7 days a week.

To get started today, just log into myCAP and select the “Payments” tab from the main menu.

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On Hold Message
capricornsociety-1724063722    –    Production Approved    –    Last Updated: August 19, 2024 10:36 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 03
Capricorn Finance
Male (Oli)

Capricorn Finance offers Members easy and convenient finance options for investment in new capital equipment and business vehicles. With repayment terms up to 60 months on finance over $2,500 with competitive interest rates and $0 set up fees, CAP ezi-finance can help your business grow.

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On Hold Message
capricornsociety-1724063662    –    Production Approved    –    Last Updated: August 19, 2024 10:34 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 04
Strength
Female (Emma)

‘Stronger with Capricorn’ is about more than just strength in numbers. It’s about the strength and support that comes with being part of an extensive network forged by auto repairers, for auto repairers.

The strength to grow your business supported by Capricorn and Preferred Suppliers’ products and services.

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On Hold Message
capricornsociety-1724063619    –    Production Approved    –    Last Updated: August 19, 2024 10:34 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 05
CRS
Male (Oli)

Capricorn Risk Services offers protection and insurance for your business from the people in the business. Ask to speak to a member of the Risk Services team to find out how you can benefit.

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On Hold Message
capricornsociety-1724063572    –    Production Approved    –    Last Updated: August 19, 2024 10:33 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 06
Capricorn Service Data
Female (Emma)

Capricorn Service Data gives you instant access to the most comprehensive range of manufacturers’ service schedules plus you have free access to over 150 training videos so your technicians will have the skills and knowledge to deliver the best service for your customers. Members can also upgrade to the full version to access diagnostics, known fixes and wiring.

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On Hold Message
capricornsociety-1724063477    –    Production Approved    –    Last Updated: August 19, 2024 10:32 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 07
Trade Account
Female

A Capricorn Trade Account is the most important tool your workshop needs to go further. Streamline your business operations with instant credit with Capricorn’s extensive range of Preferred Suppliers, supported by a locally-based Area Manager. One account, one monthly statement and valuable rewards points with every eligible purchase you make on your trade account.

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On Hold Message
capricornsociety-1724063383    –    Production Approved    –    Last Updated: August 19, 2024 10:30 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 08
Rewards
Male (Oli)

The exclusive Capricorn Rewards Program is one of Australasia’s most generous programs. Earn 1.5 Capricorn Rewards Points for every $1 spent on eligible purchases on your Capricorn Trade Account. The points you earn can be used in a variety of ways – from a wide range of merchandise, e-gift cards and even towards paying off your Capricorn Trade Account.

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On Hold Message
capricornsociety-1724063328    –    Production Approved    –    Last Updated: August 19, 2024 10:29 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 09
Events
Female (Emma)

Capricorn Events provide you the opportunity to network with other Members and Preferred Suppliers at a range of exclusive industry events – including gala dinners, regional golf days, BBQs, tradeshows and the very popular Capricorn international convention. These events are designed to mix both business and pleasure in a fun, relaxed environment. See you at one soon!

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On Hold Message
capricornsociety-1724063282    –    Production Approved    –    Last Updated: August 19, 2024 10:28 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 10
Woolworths at work
Male (Oli)

Take advantage of Woolworths at Work and shop online at Woolworths and instore at Woolworths and Big W to consolidate your business expenses and earn Rewards Points on every dollar spent. Log into your myCAP today.

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On Hold Message
capricornsociety-1724063223    –    Production Approved    –    Last Updated: August 19, 2024 10:27 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 11
CapHub
Male (Oli)

CapHub is your content hub to make your business thrive. Visit Capricorn dot co-op forward slash CapHub to access bite-sized business tips, workshop hacks and important industry reports such as the Capricorn State of the Nation. Articles are updated regularly so there is always something new to see.

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On Hold Message
capricornsociety-1724063178    –    Production Approved    –    Last Updated: August 19, 2024 10:26 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 12
Fuel Card
Female (Emma)

Simplify business fuel payments with the Capricorn Fuel Card. Ask a member of the customer service team for more information.

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On Hold Message
capricornsociety-1724063114    –    Production Approved    –    Last Updated: August 19, 2024 10:25 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 13
Report
Male (Oli)

Capricorn’s State of the Nation Special Report: The Skills Shortage is a comprehensive investigation of the most important issue facing the automotive aftermarket industry today. It provides valuable information, insight and advice designed to help Capricorn Members navigate the skills shortage and its associated challenges. Check it out online today by visiting cap dot co-op forward slash S O N dash skills.

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On Hold Message
capricornsociety-1724063063    –    Production Approved    –    Last Updated: August 19, 2024 10:24 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 14
Autoboost
Female (Emma)

Boost your business operations with a collection of workshop checklists, customer service guides, advertising templates, staff forms and more with Autoboost.
With a wide range of resources and an SMS system, you’re sure to find something you can use to take your business to the next level. AutoBoost your business. Login to Capricorn dot co-op forward slash Autoboost, today!

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On Hold Message
capricornsociety-1724062926    –    Production Approved    –    Last Updated: August 19, 2024 10:24 am  /      –    VO: 1. Please choose the best available for me    –    Background:

Message 15
Cap Travel (moved to the bottom of the queue)
Male (Oli)

As a Capricorn Member you have access to Capricorn’s fully ATAS Accredited award-winning travel agency, offering international and domestic travel plus automotive industry special events. Ask to speak to one of our experienced agents to find out more.

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Needs Your Action
In Progress
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Needs Your Action
In Progress
Nothing to do
Needs Your Action
In Progress
Nothing to do
Custom
capricornsociety – 103    –    Production Approved    –    Last Updated: March 28, 2025 11:32 am  /      –    VO: Mia    –    Background: silent    –    Reading Speed💨: 1.15

Thank you for calling Capricorn. We recently changed our telephone system and the number you dialled is no longer in service. If you are in Australia please hang up and call one eight hundred, three two seven four three seven, that number again, one eight hundred, three two seven four three seven. Or if you are in New Zealand please call zero eight hundred, four zero one triple four, that number again, zero eight hundred, four zero one triple four. We look forward to assisting you with your query, Thank you.

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Custom
capricornsociety – 99    –    Production Approved    –    Last Updated: March 28, 2025 11:15 am  /      –    VO: Isaac    –    Background: silent    –    Reading Speed💨: 1.0

Thank you for calling the IT service desk — — We recently changed our telephone system and the number you dialled is no longer in service. If you are in Australia, please call zero eight, six three eight six nine zero four eight, that number again, zero eight, six three eight six nine zero four eight. Or if you are in New Zealand, please call zero eight hundred, five two seven two two six, that number again, zero eight hundred, five two seven two two six. We look forward to assisting you with your query, Thank you.

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Needs Your Action
 
In Progress
 
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Custom
capricornsociety – 103    –    Production Approved    –    Last Updated: March 28, 2025 11:32 am  /      –    VO: Mia    –    Background: silent    –    Reading Speed💨: 1.15

Thank you for calling Capricorn. We recently changed our telephone system and the number you dialled is no longer in service. If you are in Australia please hang up and call one eight hundred, three two seven four three seven, that number again, one eight hundred, three two seven four three seven. Or if you are in New Zealand please call zero eight hundred, four zero one triple four, that number again, zero eight hundred, four zero one triple four. We look forward to assisting you with your query, Thank you.

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Custom
capricornsociety – 99    –    Production Approved    –    Last Updated: March 28, 2025 11:15 am  /      –    VO: Isaac    –    Background: silent    –    Reading Speed💨: 1.0

Thank you for calling the IT service desk — — We recently changed our telephone system and the number you dialled is no longer in service. If you are in Australia, please call zero eight, six three eight six nine zero four eight, that number again, zero eight, six three eight six nine zero four eight. Or if you are in New Zealand, please call zero eight hundred, five two seven two two six, that number again, zero eight hundred, five two seven two two six. We look forward to assisting you with your query, Thank you.

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Publish Production

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1Customer
2Products
3My Details
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Captivate Connect Order Form

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Based on the industry and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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Welcome Message With No IVR

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Welcome Message With IVR

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After Hours Message

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Capricorn Society

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  1. Select ‘Customers‘ from the menu
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  3. Find the ‘Place Order’ button on the right

 

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To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

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