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Welcome With IVR
alpshicou-1714647995    –    Production Approved    –    Last Updated: May 2, 2024 2:25 pm  /      –    VO: 2. Female voice of the studio’s choice    –    Background:

[welcome_ivr_alpineshire]
Thank you for calling the Alpine Shire Council. For transfer station opening times please press 1. For any non-urgent queries, you can email us at info@alpineshire.vic.gov.au, alternatively please stay on the line and a customer service representative will be with you shortly.

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Mixdown Updated 2025-04-09 13:30:17 +1000
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alpshicou-1714648082    –    Production Approved    –    Last Updated: May 2, 2024 2:13 pm  /      –    VO: 5. Emma    –    Background:

[alpineshire_moh_67]
Thank you for your patience – a member of customer service team will assist you soon.

[alpineshire_moh_68]
There are three libraries in the Alpine Shire. They are located in Myrtleford, Bright and Mount Beauty, each of them offering a variety of useful services and activities. You’ll find more information on our website at www.alpineshire.vic.gov.au

[alpineshire_moh_75]
Alpine Shire Council operates three Visitor Information Centres, located in the key townships of Bright, Mount Beauty and Myrtleford. Open 7 days a week, the friendly team of staff and volunteers have a wealth of information to share with you on local attractions, events and activities. To find out more log onto visitbright.com.au

[alpineshire_moh_78]
Did you know you can take your used household appliance batteries, mobile phones and printer cartridges to any one of the 3 libraries located in Bright, Mt Beauty and Myrtleford or Council’s head office in Bright or to one of the 3 Transfer Stations located in Porepunkah, Myrtleford and Mt Beauty for FREE to be recycled?

[alpineshire_moh_80]
If you are coming in to see a planning or building officer, it is advisable that you make an appointment beforehand, so that we can ensure our friendly staff are available to assist you.

[alpineshire_moh_82]
If visiting the alpine resorts during the snow season you must carry diamond pattern snow chains that can be properly fitted to your vehicle. This includes Falls Creek, Mount Hotham, Dinner Plain and Mount Buffalo.

[alpineshire_moh_83]
Did you know that we have a Facebook page? It’s a fantastic way to stay up-to-date with all of the latest news from Council. It’s also an effective way for us to listen to the community and understand your wants and needs. If you haven’t already done so jump online to ‘follow and like’ our page you’ll find it at: facebook.com/alpineshirecouncil.

[alpineshire_moh_84]
If visiting the alpine resorts of Mount Hotham and Falls creek during the snow season you will need to purchase a vehicle resort entry permit before you arrive. Visit the resorts website to purchase online. Vehicle resort entry is not required when visiting Dinner Plain or Mount Buffalo.

[alpineshire_moh_86]
Council operates three transfer stations; one in Porepunkah, Myrtleford and Mt Beauty. They are open from 10am to 2pm on the weekend and an additional 2 days during the week. Please ask our staff or visit alpineshire.vic.gov.au for operating times.

[alpineshire_moh_87]
Did you know that all councils in Victoria report annual performance measures to the Know Your Council website? The Local Government Performance Reporting Framework includes 66 measures that build a picture of each council’s performance, including service areas such as statutory planning, animal management, aquatic facilities and waste, as well as financial measures. To find out more visit knowyourcouncil.vic.gov.au.

[alpineshire_moh_90]
The Alpine Shire boasts a range of quality walking and cycling trails to cater for all users. This includes the popular Murray to the Mountains rail trail that stretches nearly 100 kilometres from Wangaratta to Harrietville. To find out more log onto visitbrightandsurrounds.com.au.

[alpineshire_moh_91]
Did you know you can now receive your quarterly rates notice via email. Visit our website and search for email rates notices to get started.

[alpineshire_moh_92]
Council offers free immunizations for a range of childhood diseases in Bright, Mt Beauty and Myrtleford every month. The Diphtheria, Tetanus and Whooping Cough combined vaccine is also available for adults. Bookings are not required. Please speak with a customer service representative for session dates and times.

[alpineshire_moh_94]
The opening times for the Alpine Shire Transfer Stations are: Myrtleford Transfer Station is open Tuesday, Thursday, Saturday and Sunday 10am until 3pm, Mount Beauty Transfer Station is open Tuesday, Thursday, Saturday and Sunday 10am until 2pm.
Porepunkah Transfer Station opening hours and accepted materials have changed. Due to essential capping works, Porepunkah Transfer Station will be open Saturdays and Sundays only, and closed weekdays until further notice. Weekend closures may occur throughout the works, which will be communicated prior.

[alpineshire_moh_95]
Did you know if you log onto www.alpineshire.vic.gov.au, you will find information about upcoming events, what’s happening in the shire, contact details for various organizations, programs the Council offers. That address again, is www.alpineshire.vic.gov.au.

[alpineshire_moh_96]
Did you know that the Alpine Shire has over 2000 registered pets? Make sure your family fur babies – all dogs and cats over 3 months old are registered. The registration fee allows the Council’s rangers to reunite lost or injured pets with their owners and also helps maintain the Animal Care Facility.

[alpineshire_moh_97]
Have you visited our website lately? It contains a vast amount of Council related information that is both easy to navigate and useful. You can access a variety of Council documents, and find out when the important Council related events will be held. Visit alpineshire.vic.gov.au

[alpineshire_moh_98]
Your call is important to us – we appreciate your patience – one of our Customer Service representatives will be with you shortly.

[alpineshire_moh_99]
Are you wanting to visit the Alpine region for snow play, snow shoeing, tobogganing or cross country skiing? Mount Buffalo and Dinner Plain offer free resort entry with multiple toboggan slopes and groomed trails for you to enjoy.

[alpineshire_moh_100]
Alpine Shire offers a kerbside waste recycle and food organic, garden organic collection service. It is important that the right material is placed into the right bin so that all matter is recycled and repurposed to the best opportunity. If you are unsure about what goes in which bin – please log onto our website www.alpineshire.vic.gov.au to find out more information. Did you know the new FOGO bin can take meat, tissue, paper towel and animal waste? There are some plastic materials that don’t have a recycle image on them but can still be recycled. When you put non-recyclable material into the yellow lid recycle bin the entire load ends up going to landfill… so please do the right thing and use the right bin. To find out more about waste and recycling visit halvewaste.com.au

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After Hours Message
alpshicou-1714648031    –    Production Approved    –    Last Updated: May 2, 2024 2:26 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

[afterhours_ivr_alpineshire]
Hello and thank you for calling the Alpine Shire Council. Our office is currently closed. Office hours are 09:00am to 5:00pm Monday to Friday. For Emergency situations including tree blocking a road, flooding or a distressed animal please call our afterhours services by pressing 1 now. For bushfire information call VIC Emergency on 1800 226 226 or press 2. Thank you.

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