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On Hold Message
plaandgro-1738079268    –    Production Approved    –    Last Updated: January 28, 2025 3:48 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

01

Plan and Grow is an NDIS Registered Provider offering person-centred support to people with disability. Our NDIS services specialise in Accommodation and Community supports. Focusing on the person’s goals and individual needs, we assist the person to live as independently as possible.

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On Hold Message
plaandgro-1738079222    –    Production Approved    –    Last Updated: January 28, 2025 3:47 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

02

Plan and Grow’s NDIS Accommodation Services offers participants 24 7 support in a safe and homely environment. Living a self-determined life means having choice and control. We support our participants to do just this. Through respectful and compassionate care, participants are encouraged to develop skills in their everyday life.

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On Hold Message
plaandgro-1738079167    –    Production Approved    –    Last Updated: January 28, 2025 3:46 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

03

Plan and Grow’s NDIS Community Services work in partnership with the participant and their family to achieve their goals and outcomes. Support workers assist participants with community access, attending appointments, domestic tasks, and mentoring to be their greatest self.

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On Hold Message
plaandgro-1738079103    –    Production Approved    –    Last Updated: January 28, 2025 3:45 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

04

Plan and Grow is a partner agency with the Department of Communities, providing therapeutic out-of-home care to children and young people. Considering the holistic needs of all youth, children are supported to grow and develop through trauma-informed practice. Our Children in Care division is built on evidenced-based practice providing an opportunity for sanctuary.

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On Hold Message
plaandgro-1738079059    –    Production Approved    –    Last Updated: January 28, 2025 3:44 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

05

Plan and Grow welcomes people from culturally and linguistically diverse backgrounds. We celebrate differences, and love uniqueness, respecting the rights, cultures and beliefs of all people.

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On Hold Message
plaandgro-1738078921    –    Production Approved    –    Last Updated: January 28, 2025 3:43 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

06

Plan and Grow hires the most compassionate and competent staff. Our Human Resources division is committed to the growth and development of all staff, offering ongoing training and professional development. For more information, speak to a team member today.

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On Hold Message
plaandgro-1738078869    –    Production Approved    –    Last Updated: January 28, 2025 3:41 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

07

Did you know, Plan and Grow is a registered foster care agency? As a foster carer, you have the opportunity to provide temporary or permanent care to children of various ages. If you are interested in becoming a foster carer, ask one of our friendly team members when you come off hold.

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On Hold Message
plaandgro-1738078822    –    Production Approved    –    Last Updated: January 28, 2025 3:40 pm  /      –    VO: 1. Please choose the best available for me    –    Background:

08

Plan and Grow is a Positive Behaviour Support implementing provider. We work closely with individuals in care and all stakeholders to achieve improved outcomes, enriching the safety and wellbeing of service recipients.

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1Customer
2Products
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Captivate Connect Order Form

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Based on the industry Financial Services and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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Welcome Message With No IVR

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Welcome Message With IVR

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On Hold Messages

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Busy Message

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After Hours Message

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This feature is in Beta and might have problems
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Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
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1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
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Plan and Grow

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  1. Select ‘Customers‘ from the menu
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