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Welcome With IVR
soumorkiaandche-1723215356    –    Production Approved    –    Last Updated: August 14, 2024 1:55 pm  /      –    VO: Emma    –    Background:

Thank you for calling South Morang Kia & Chery.

Just to let you know this call may be recorded for training and quality purposes.

Press 1 for Service.

Press 2 for Parts.

Press 3 for Vehicle Sales.

OR please hold and your call will be answered by a customer service representative.

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Busy Message
soumorkiaandche-1723215485    –    Production Approved    –    Last Updated: August 14, 2024 1:55 pm  /      –    VO: Emma    –    Background:

Service Business Hours VM Greeting

“Thank you for calling South Morang Kia & Chery. We’re currently experiencing a higher than normal call volume. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

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After Hours Message
soumorkiaandche-1723215651    –    Production Approved    –    Last Updated: August 14, 2024 1:58 pm  /      –    VO: Emma    –    Background:

Parts After Hours VM Greeting

“Thank you for calling South Morang Kia & Chery. You’ve called outside Parts hours. Our Parts department is open Monday to Friday, 8:30AM to 5PM. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

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After Hours Message
soumorkiaandche-1723215563    –    Production Approved    –    Last Updated: August 14, 2024 1:58 pm  /      –    VO: Emma    –    Background:

Sales After Hours VM Greeting

“Thank you for calling South Morang Kia & Chery. You’ve called outside Sales hours. Our Sales department is open Monday to Friday, 8:30AM to 6PM and Saturday from 8:30AM to 5PM. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

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After Hours Message
soumorkiaandche-1723215411    –    Production Approved    –    Last Updated: August 14, 2024 2:05 pm  /      –    VO: Emma    –    Background:

Service After Hours VM Greeting

“Thank you for calling South Morang Kia & Chery. You’ve called outside Service hours. Our Service department is open Monday to Friday, 7:30AM to 5:30PM. Please leave a detailed message with your name and number and we will return your call as soon as possible.”

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1Customer
2Products
3My Details
4Order Summary
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Captivate Connect Order Form

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Based on the industry Automotive and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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Welcome Message With No IVR

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Welcome Message With IVR

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On Hold Messages

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Busy Message

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After Hours Message

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These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This feature is in Beta and might have problems
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Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
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This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

To edit the email this is going to, head back to Step 1

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1Products
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1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
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Content Items South Morang Kia and Chery already have selected

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Step 1 of 2

South Morang Kia and Chery

If multiple Timezones apply to this Customer, choose the location that is most East

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Thanks to our Partnership with CommsPlus logo

Import a parts list to the NEC or AVAYA vertical on the TBS

Get the right BOM here

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NEC BOM

All are 36 month term

AVAYA BOM COMING SOON

All are 36 month term

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Placing an Order has changed

 

  1. Select ‘Customers‘ from the menu
  2. Choose an exisiting Customer or create a new one
  3. Find the ‘Place Order’ button on the right

 

Take a look at the video to see where it is now.

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Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

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