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Welcome No IVR
recandrec-1722254960    –    Script to be Approved    –    Last Updated: July 31, 2024 12:02 pm  /      –    VO:     –    Background:

LEGAL WELCOME
Welcome to Recoveries and Reconstruction Solicitors, where solutions meet excellence. Please note this call will be recorded for compliance and training purposes. Please hold.

CONVEYANCING
At Carter Legal, we’re here to empower your financial journey. Let’s conquer challenges together. Your success is our priority. This call will be recorded for compliance and training purposes. Please hold.

GENERAL
Thanks for calling Recoveries and Reconstruction, your partner in progress. This call will be recorded for compliance and training purposes. Please hold.


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On Hold Message
recandrec-1722428122    –    Script to be Approved    –    Last Updated: July 31, 2024 12:19 pm  /      –    VO:     –    Background:     –    Message Start: 02/12/2024    –    Message End: 01/01/2025

XMAS HOLIDAY MESSAGE ALL QUEUES 1 December to 31 December

With the holiday season upon us, the team would like to extend our best wishes to you and your family for a safe and enjoyable holiday season. Our offices will be closed from noon on Tueday 24th of December, repening on Monday the 6th of January 2025.


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On Hold Message
recandrec-1722256665    –    Script to be Approved    –    Last Updated: August 1, 2024 9:55 am  /      –    VO: Jamie    –    Background: Office

CONVEYANCING On Hold
1.Carter Legal specialises in property conveyancing and is a division of Recoveries and Reconstruction.

2. Conveyancing laws are set by the individual state governments. Our conveyancers are licenced to practice in each state. This enables our clients to have one firm working to assist their property conveyance matters in all states.

3. With the property prices so high and risks of scams so prevalent these days, does it make sense to use a licenced legal practitioner to handle your property matters? Carter Legal is licences in New South Wales, Victoria and Queensland.


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On Hold Message
recandrec-1722256098    –    Script to be Approved    –    Last Updated: July 31, 2024 12:07 pm  /      –    VO:     –    Background:

LEGAL On Hold
1. Recovery and Reconstruction Solicitors is a legal practice that is appointed by many government agencies and utility providers to assist in the collection of outstanding debts.

2. With a nationwide reach, Recoveries and Reconstruction Solicitors assists our customers in securing payment of outstanding debts from anywhere in Australia.

3. Being a 3 generation legal practice, we understand the challenges that life can bring us all and we work tirelessly to assist in finding a solution allowing debtors to work through these financial challenges to a successful and mutualy beneficial solution.

4. If you owe a debt to Governement or a utility and are struggling to meet the debt repayment, we may be able to point you to some agencies that can assist you – please reach out for help if you need it.


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On Hold Message
recandrec-1722255905    –    Script to be Approved    –    Last Updated: July 29, 2024 12:27 pm  /      –    VO:     –    Background:

GENERAL Call Queue
1. “At Recoveries and Reconstruction, we’re not just about debt management and recovery. We’re about providing fast and effective results, with a sensitive approach that respects customer and community relations.”

2. “Recoveries and Reconstruction is a national leader, with offices throughout Australia. This allows us to deliver tailored solutions to meet individual needs, no matter where you are located.”

3. “With over three generations of experience, Recoveries and Reconstruction has the expertise to handle all your debt recovery needs. We specialise in government rates, fees, and utility charges.”

4. “Recoveries and Reconstruction is more than a service. We’re a partner, working closely with clients to identify their needs and devise solutions that deliver results.”

5. “Recoveries and Reconstruction is a trusted name in debt management and recovery. Our strong and confident approach has made us a national leader in our field.”

6. “At Recoveries and Reconstruction, we believe in a strong and confident approach to debt management and recovery. Our team is ready to provide you with fast and effective results.”


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Busy Message
recandrec-1722255370    –    Script to be Approved    –    Last Updated: July 29, 2024 12:16 pm  /      –    VO:     –    Background:

Sounds like everyone is on the phone talking to other customers, rather than leaving you on hold, please leave a message and we will call you back as soon as a line comes free.


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After Hours Message
recandrec-1722428394    –    Script to be Approved    –    Last Updated: July 31, 2024 12:24 pm  /      –    VO:     –    Background:

START noon EDST December 23rd 2024
END 08.30 EDST January 6th 2025
Thank you for contacting Recoveries and Reconstruction Solicitors and Carter Legal. Our offices are closed for the Xmas break and will reopen on Monday January 6th. We wish you and your family a happy holiday season. We welcome your call from the 6th of January.


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After Hours Message
recandrec-1722255417    –    Script to be Approved    –    Last Updated: August 29, 2024 11:21 am  /      –    VO:     –    Background:

AFTER HOURS WINTER DATES??

You have called Recoveries and Reconstruction outside office hours which are 8.30am to 5.30pm weekdays excluding public holidays. . Rest assured, your query is of utmost importance. Please leave a message, and a member of our dedicated team will get back to you on the next business day.

AFTER HOURS SUMMER DATES??
You have called Recoveries and Reconstruction outside office hours which are 8.30am to 6.30pm weekdays excluding public holidays. . Rest assured, your query is of utmost importance. Please leave a message, and a member of our dedicated team will get back to you on the next business day.


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