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Welcome With IVR
marrivmac-1717153396    –    Production Approved    –    Last Updated: June 7, 2024 11:15 am  /      –    VO:     –    Background:

You’ve reached Margaret River Machinery.. Please make a selection from the following 4 options. For parts, give 1 a press. For service, press 2. For machinery sales, press 3. For administration, press 4.

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Busy Message
marrivmac-1717153639    –    Production Approved    –    Last Updated: June 7, 2024 12:20 pm  /      –    VO: 4. Oliver    –    Background:

Sounds like everyone is on the phone talking to other customers, rather than leaving you on hold, please leave a message and we will call you back as soon as we can.

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After Hours Message
marrivmac-1717153884    –    Production Approved    –    Last Updated: June 7, 2024 11:17 am  /      –    VO:     –    Background:

You’ve reached Margaret River Machinery after hours, where we specialise in machinery sales, service, and parts. Our trading hours are from 8am to 5pm.. Please leave a message and we will call you back on the next business day. If your call is an emergency, please press 1 for after hours support.

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Call Flow Design – Margaret River Machinery by mark horwood

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1Customer
2Products
3My Details
4Order Summary
5Acceptance

Captivate Connect Order Form

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Based on the industry Machinery sales service and parts and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
  • 1 x After Hours Message

Optional - IVR
* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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My details
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Welcome Message With No IVR

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Welcome Message With IVR

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On Hold Messages

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Busy Message

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After Hours Message

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These notes will go at the end of the canned email, so there is no need to start the note "Hi Emma...."
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This feature is in Beta and might have problems
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Copy the script directly from the dashboard into here. DO NOT make changes here, PLEASE make the changes over in the dashboard
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This will be added to the canned email telling them they have scripts to review. DO NOT begin your message like "Hello John.........."

To edit the email this is going to, head back to Step 1

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You can purchase some below

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1Products
2Payment
1 Studio Production = 6 Credits

1 Instant Production = 2 Credits
Credit Purchase Options
Prices are in AUD and include GST
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Content Items Margaret River Machinery already have selected

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Step 1 of 2

Margaret River Machinery

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Ordering on the Telstra logo TBS?

Thanks to our Partnership with CommsPlus logo

Import a parts list to the NEC or AVAYA vertical on the TBS

Get the right BOM here

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NEC BOM

All are 36 month term

AVAYA BOM COMING SOON

All are 36 month term

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Placing an Order has changed

 

  1. Select ‘Customers‘ from the menu
  2. Choose an exisiting Customer or create a new one
  3. Find the ‘Place Order’ button on the right

 

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Studio Voice Over Artists

Instant Production Voices

“Unlock Success with a Stellar Welcome Message! 📞
  1. Impress callers instantly 🤩
  2. Set a professional tone 📊
  3. Boost customer confidence 🤝
  4. Share important info 🕒
  5. Keep callers engaged 🎉
Elevate your phone experience today! 🚀
#CustomerFirst #WelcomeMessageWins”

To become a Captivate Connect Authorised Partner, please complete the form below and our team will create a customised portal and get in touch with you right away. You can also call us on +61 8 9368 7500 or use the live chat in the bottom right, we monitor it during AWST business hours

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