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Welcome No IVR
aaew-1716982415    –    Production Approved    –    Last Updated: June 4, 2024 5:47 am  /      –    VO: 4. Oliver    –    Background:

Re-done 29/5/24 with Oliver voicing.
Changed to say “AAE Wholesale” 30/5/24

NOTE: Peak level adjusted to -6db

“Welcome to AAE Wholesale.”

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Welcome With IVR
aaew-1717483705    –    Production Approved    –    Last Updated: June 4, 2024 9:43 am  /      –    VO: Oliver    –    Background:

Two IVR options requested 04/06/24
NOTE: Peak level adjusted to -6db

“Thank you for calling AAE Wholesale. Your call is important to us. To remain on hold, press1. Or to leave a voicemail press 2, and we will get back to you shortly.”

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Content Items Selected Edit Mixdown File is here but cannot be played in the browser due to it being in a Raw Broadworks format: https://portal.captivateconnect.com/wp-content/uploads/customermixdowns/14651/14651-1561743519452.al
Mixdown Updated 2025-04-01 17:57:34 +1100
On Hold Message
aaew-1713432045    –    Production Approved    –    Last Updated: May 14, 2024 9:20 am  /      –    VO: Oliver    –    Background:

1. Welcome to AAE Wholesale , Australia’s leading specialist supplier of wholesale automotive electrical products. We appreciate your patience.

2. AAEW is committed to providing unrivalled quality. Dedicated product managers carefully select our product range, ensuring only the best for our valued customers.

3. Trust AAEW for all air-conditioning needs. The complete Alcius product selection is available for quick and easy access, from compressors and T-X valves to condensers and driers and more.

4. Stuck on finding the right part? Don’t fret! The AAE Wholesale online system makes searching and ordering by car make, registration, VIN, or part number easy. Please visit, A A E Wholesale.com.au

5. As an industry leader, AAEW is always one step ahead. Regularly adding new products to our range. We strive for innovation to meet the ever-changing market demands.

6. AAE Wholesale is more than just a business; it’s a community of ex-auto electricians. Our team understands your needs because they’ve been in your shoes. Feel confident knowing you’re in capable hands.

7. Need a specific part? AAEW has got you covered. With over 25,000 part numbers ranging across various components, finding what you need is a breeze. As an extended partner of your business, we are always on hand to provide support when you need it the most.

8. AAE Wholesale’s seasoned professionals are always happy to help. Distributing weekly “Tech Tip Tuesday” directly to your inbox. We ensure you’re always in the know with the latest tips and tricks.

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Busy Message
aaew-1713432225    –    Production Approved    –    Last Updated: May 29, 2024 11:43 am  /      –    VO: 4. Oliver    –    Background:

Sounds like everyone is on the phone talking to other customers, rather than leaving you on hold, please leave a message and we will call you back as soon as a line comes free.

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After Hours Message
aaew-1716982519    –    Production Approved    –    Last Updated: June 4, 2024 5:48 am  /      –    VO: 4. Oliver    –    Background:

Re-done 29/5/24 with Oliver voicing.
Changed to say “AAE Wholesale” 30/5/24

NOTE: Peak level adjusted to -6db

“Thanks for calling AAE Wholesale. Unfortunately, we’re out of the office. Please leave a message and we’ll get to you during business hours.”

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Call Flow Design AAEW by Glen Hutchinson

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Welcome No IVR
aaew-1713431879    –    Archive    –    Last Updated: May 29, 2024 11:36 am  /      –    VO: 5. Emma    –    Background:

Professional And Formal:

Welcome to Adelaide Auto Electrical Wholesale.

[REMOVE] Welcome to AAEW, Australia’s Automotive Electrical Wholesale Specialist.

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After Hours Message
aaew-1714571413    –    Archive    –    Last Updated: May 29, 2024 11:34 am  /      –    VO: Oliver    –    Background:

Thanks for calling A A E W. Unfortunately, we’re out of the office. Please leave a message and we’ll get back to you during business hours.

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After Hours Message
aaew-1713432252    –    Archive    –    Last Updated: May 29, 2024 11:36 am  /      –    VO: 5. Emma    –    Background:

Thanks for calling Adelaide Auto Electrical Wholesale. Unfortunately, we’re out of the office. Please leave a message and we’ll get to you during business hours.


[REMOVE] Thanks for calling AAEW, Australia’s Automotive Electrical Wholesale Specialist. Unfortunately, we’re out of the office. Leave a message and we’ll get back to you during business hours.

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Based on the industry Wholesale auto electrical parts and other details we know about the business, we recommend the following customer experience package for the phone system.

Standard Bundle

  • 1 x Welcome Message
  • 1 x Busy Message
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* example - Please select from the following 3 options. For Sales press 1, for Support press 2 and for all other enquiries please press 3.
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Welcome Message With No IVR

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Welcome Message With IVR

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After Hours Message

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  1. Select ‘Customers‘ from the menu
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